Skincare Specialist

Job description

Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Skincare Specialist for our Fragrance and Beauty Boutique in Chadstone.

ABOUT THE JOB

As a Skincare Specialist, you are the brand ambassador who brings care and expertise to the Chanel Myer Bondi Counter. You will help to create a unique and memorable experience for each client at every moment of their journey. Combining business orientation and passion for the client, you will be an a knowledgeable contributor to the Brand image and helps build retail leadership in the market. 

WHAT YOU NEED TO KNOW ABOUT THE ROLE

As a Skincare Specialist, you will leverage your warmth, authenticity and genuine spirit to build long-lasting and meaningful relationships with your clients, fostering loyalty and connection whilst making it your mission to exceed your client’s expectations in a way that only CHANEL can.

Key responsibilities:

·  Provide personalized skincare consultation/flash facial service to clients. Understand client’s needs in skincare, propose personalized skincare program that delivers accurate results to ensure client satisfaction.
·  Share skincare knowledge trends and Chanel facial techniques and tips with clients to inspire them to explore our Beauty range
·  Coach and offer skincare knowledge to Beauty Advisors as a voice of influence and inspiration. 
·  Monitor category performance and partner with the boutique manager on ideas to improve client interest in the category 
·  Actively retain and recruit clients while developing your client portfolio. 

YOU ARE ENERGIZED BY

Success in this role requires a strong client experience mindset, excellent communication skills, and the ability to thrive in a dynamic environment. You should enjoy developing client relationships, driving sales, and staying updated on industry trends.

WHAT YOU WILL BRING

·  Expert knowledge in beauty trends and culture, with an excellent understanding of the skin and skin treatments.
·  Storytelling capability and ability to engage and inspire clients and team members. 
·  Proactive attitude, a self-learner and influencer of Skincare best practice
·  Professional knowledge and certification in beauty therapy or equivalent diploma / certificate
·  Professional image to lead as a role model in the skincare category 

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more. 

Chanel is committed to rewarding people competitively and offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application as we value the perspective, experience, and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer, and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.