Sales Manager

Job description

Sales Manager, Stockholm Fashion Boutique

Chanel Sweden is currently looking for a Sales Manager with a passion for management and an expertise in fashion and client service.

In line with the Fashion vision and mission, the Sales Manager leads an energetic and passionate team of people who are dedicated to creating unique experiences with our clients.  Through a keen sense of business acumen, the Sales Manager is responsible for the management and development of sales, VM and alteration teams, guaranteeing the day-to-day right execution and delivering excellent client service.

This position is a full-time role in an inspiring environment and development in a Company with high ambitions and great courage. The position is based in Stockholm and reports hierarchically to the Fashion Boutique Director.

THE IMPACT YOU CAN CREATE AT CHANEL

Sales Management

·  Manage sales strategies, initiatives, and growth across all product categories.
·  Supervising/coordinating the selling floor to deliver strong conversion rate and results driven through team selling and selling to multiple customers.
·  Ensuring stock on hand (including best & slow sellers) and expected pieces are well integrated by team in the sales ceremony, replenishment of the selling floor done in the proper manner.
·  Ensuring procedures and boutique charter implementation on the sales floor

Team Development

·  Managing the team in terms of leadership and in partnership with the Boutique Director performing performance appraisals, setting, and monitoring individual goals of sales team members
·  Conduct and/or organize briefings to the team – animation of morning briefings.
·  Observing, interacting, and coaching the team on the floor to elevate the staff at the expected level of style and client experience.
·  Identifying development areas of team members & proposing corresponding action plan, including training programs
·  Encouraging team spirit, knowledge sharing and know-how

Client Experience

·  Ensuring client service excellence, pursuant to the House’s standards (welcome clients with hospitality, product expertise and sales ceremony, after-sales service, iPhone brand posture, etc.: creating a unique experience for each client over the course of the sales process

You are energized by.

·  The history and heritage of The House of CHANEL
·  Being truly service minded
·  Utilizing your fashion expertise to inspire others.
·  Fostering a meaningful client experience centred around inclusion and connection.  
·  Work effectively and efficiently within the team, sharing ideas and contributing to a positive morale.

POSITION REQUIREMENTS

Leadership and Management skills

·  Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage.
·  Relationships-focused: Collaborative, partnering and influencing skills.
·  Ability to develop and empower people: Listening empathy, feedback and coaching skills, performance management and delegation.
·  Performance minded and decisive, strive for continuous improvement.
·  Leads by example, demonstrating a high level of professionalism, integrity, and a strong work ethic to inspire and motivate the team.

Managing Business skills

·  Strong client experience mindset
·  Able to understand and synthesize business and market intelligence.
·  Problem solving and dispute resolution skills.
·  Technology savvy and digital trend awareness
·  Fluent in English, - good written and verbal communications skills 

Soft skills

·  Posture and communication skills: Verbal and written communication, storytelling.
·  Curious, personal agility, continuous learner
·  Self-awareness, self-confidence, and self-control/stress management
·  Enthusiasm, energy, and motivation
·  Open to diversity and cultural differences
·  Appreciation for art, luxury, and beauty
·  Trustworthy with integrity/ethics

We are offering.

·  Work at one of the world's leading luxury brands
·  A unique workplace where you become part of a diverse and dynamic team.
·  Continuous training and upskilling of your competences by CHANEL's in-house trainers.
·  Flexible working hours and a good working environment
·  Competitive salary and benefits

If the description above fits you, then you might be the one we are looking for. Please don't hesitate to apply by submitting CV and Cover Letter where you describe why you are the right person for the position, and why you choose to apply with us.

We look forward to receiving your application!

Become part of the world’s most inspiring luxury brand

“If you’re born without wings, don’t do anything to stop them from growing.”

Gabrielle Chanel

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. We value the individual talents and unique perspectives of each employee and endeavour to foster an environment in which we achieve engagement and best performance by building on our differences. Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. CHANEL offers a unique work environment where you are encouraged to better understand the brand, the business, and your motivation. At CHANEL, the foundation of the success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewellery; Fragrance and Beauty. Read more on www.chanel.com .