Retail Supervisor (Maternity Leave)

Job description

RETAIL SUPERVISOR - TEMPORARY CONTRACT (6 MONTHS)

Location : Panamá, Panamá City

Reports to : Sales Area Manager

Contract : Full-time and temporary position

YOUR ROLE @CHANEL

You are responsible for managing the retail staff of counters and frag only doors. Coordinates the shipping of PLV Material, sets up displays, and assists customers and staff during business hours.

WHAT IMPACT YOU CAN CREATE AT CHANEL

Commercial

·  Ensure net sales and wholesales are in line with expectation
·  Meet sell out objectives on monthly basics.
·  Manage retail staff of counters and frag only doors.
·  Price Tracking verification
·  Ensure pricing is correct
·  Evaluate on-the-job performance.
·  Identify current and future trends that appeal to consumers.
·  Maintain inventory and ensure items are in stock.
·  Ensure promotions are accurate and merchandised to the company’s standards.
·  Ensure standards for quality, customer service and health and safety are met.
·  Monitor local competitors.
·  Ensure hours of operation are in compliance with local laws.
·  Maintain store's cleanliness and health and safety measures.
·  Help retail sales staff achieve sales targets.
·  Handle customer questions, complaints, and issues.
·  Supervise merchandising at POS’s
·  Monitor and report campaign performance

Financial

·  Accountable for customer contribution targets of assigned area.
·  Define Sales & APD (expenses) budget.
·  Allocate adequate PLV material to obtain visible promotion and successful sales, while respecting budgetary guidelines and constraints.
·  Make sure all investments are relevant and are generating the expected ROI.

Marketing / Media / Training

·  Responsible for the implementation of the Marketing Plan within the area through close collaboration with respective Departments.
·  Buildup and implement media plan.
·  Coordinate media and production schedules with the respective department.
·  Buildup sales promotional plan as agreed with retailers, distributor and area manager.
·  Buildup & implement trade plan as per the Marketing Calendar and within the defined budget.
·  Buildup & monitor make-up artist visits and other promotional events as needed.
·  Close work with Training Team to provide adequate training to team on the field (BA’s mainly).
·  Work closely with Trade Marketing / MPOS team to ensure on time installation of Trade Plan (animations) / Counters over the area.

Leadership

·  Manage and motivate a retail staff team (Boutique manager, BA’s, spray´s team, among others).
·  Recruit, evaluate and promote BA´s, including spraying boys, skincare specialist, in conjunction with Area manager.
·  Coach, counsel, recruit, train, and discipline retail employees
·  Supervise Sales Executives to ensure orders are processed and shipped on-time.
·  Responsible for the recruiting and hiring of retail staff in conjunction with area manager.
·  Responsible for trip reports, follow-up reports and POS project.

YOU ARE ENERGIZED BY

·  The freedom to make decisions and implement strategies that drive sales.
·  Building a strong team, mentoring team members, and celebrating collective successes
·  Experimenting with different sales strategies, technologies, or methodologies

WHAT YOU WILL BRING TO THE ROLE

·  3+ years of experience in management, developing markets, and negotiating with different clients, preferably in the luxury and/or beauty industry.
·  Must be fluent both in English and Spanish
·  Ability to manage tough negotiations with different stakeholders.
·  Proficiency analyzing data and defining commercial strategies.
·  Experience offering guidance, assigning tasks, taking disciplinary actions, recruiting new employees, and monitoring sales performance at a point of sale.
·  At least a Bachelor Degree in in business administration, business, sales or related field.
·  Proficiency level using Microsoft Excel.
·  Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation.
·  Technology savvy and digital trend awareness.
·  Also, demonstrable skills in organization, communication, teamwork, prioritization of tasks, results-oriented, people management, and advanced MS Office Suite.

WHAT YOU WOULD GAIN FROM THIS EXPERIENCE

·  You will gain valuable leadership experience by managing and guiding a team of sales associates.
·  Deepen your understanding of sales strategies and product knowledge.
·  Develop strong problem-solving skills and the ability to make quick, effective decisions.
·  Broader perspective of the business and enhance your teamwork skills

WHAT YOU WILL LEARN / WHAT CHANEL CAN OFFER YOU

·  Developing skills in building rapport, understanding customer needs, and effectively communicating value propositions.
·  How to analyze market trends, identify growth opportunities, set realistic goals, and develop action plans to achieve them.
·  How to motivate, coach, and develop their team members to maximize performance and achieve collective goals. This involves providing feedback, setting expectations, and fostering a positive team culture.
·  Develop strong interpersonal skills for building relationships with internal stakeholders and collaborating across departments.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.