Retail Learning & Development Partner

Job description

Job Mission:
(covers both FSN & WFJ topics in Fashion BTQ)
• Coach FAs on adaptability and flexibility: coach FAs on customizing their behavior according to clients’ personalities, engage and motivate FAs through on the floor coaching.
• Customize, deliver and follow up on training: Tailor learning content based on FA’s needs, deliver training using blended learning approach, monitor FA’s progress.
• Support People Development: Collaborate with HR, Retail Managers, HOB / DHOB in people development (e.g. career path, C&B).
• Enable FAs to become front face of CHANEL: Engage and develop retail employees to transmit brand values, inspire them to build emotional connection with our clients.

Customize, deliver, and follow up on Learning Path for Retail Team
Guiding principle: To become FA’s trusted “go-to” advisor in Learning and Development, empower FAs to raise their concerns in a structured and logical manner.

Coach FAs (Fashion Advisors) on adaptability and flexibility (in-floor coaching):
Guiding principle: To enable FAs (as the face of CHANEL) to build emotional connection with clients by customizing their behaviors for different client personalities.

Support People Development
Guiding principle: To bring the best out the FAs by raising the awareness of the importance of FA’s role and developing their careers.

Onboarding Planning for New Hires, collaboration with experts, measuring Effectiveness and Feedback on People and Client Intelligence.