Field Retail Manager - Maternity Cover

Job description

Retail Field Manager- South – Fragrance and Beauty Division, UK

Location: CHANEL – Field Based Role  

Reports to: National Events and Activations Manager, F&B UK

Contract: 12-month fixed term contract – Maternity Cover

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

The successful candidate will be responsible for implementing and executing the Events and Activations initiatives and strategy set by the National Events and Activations Manager. Within this role you will be responsible for proactively driving sales and client experience at the CHANEL point of sale, investing in development, and identifying further commercial opportunities. This role is key in supporting the Sales Development and Retail and Operation Team in delivering sell out plans and elevating Client Experience, working collaboratively across all departments in CHANEL Fragrance and Beauty.

What impact you can create at Chanel:

This role is vital in inspiring individuals and ensuring that the highest level of client service and experience is delivered across CHANEL points of sale. Continuously striving for excellence and delivering results within a highly motivated team to support in developing the business positioning in fragrance and beauty.

·  Plan and drive excellence in events and activations. You will be required to think creatively and be innovative when delivering impactful experiences within the framework set by CHANEL
·  Ensure that all activation and activities are delivered in line with the overall sales development plan
·  Play a role in supporting with educational moments to support development of point-of-sale community and field specialists’ capabilities (skincare, fragrance, make up)
·  Work in partnership with the Field Retail Development Managers to develop the skills and capabilities of the CHANEL Beauty Confidents to foster and build capability and confidence in delivering service and executing events
·  Monitor the return on investment of activity types to select appropriate mechanisms to drive sales and brand awareness in stores, working on and devising deficit plans with the wider retail team (Sales Managers and Field Retail Development Managers)
·  proactively identify opportunities to sell out available stocks and drive sales
·  Through elevated product knowledge and service expertise, identify new business opportunities to be presented internally (product, event or service)
·  Provide support to the wider Sales Development Team in cascading material and direction for in store activations
·  Champion and evaluate commercial viability of service offerings, enhancing client service techniques, improving client engagement and relationship

What you will bring to the role:

·  Business mindset to achieve results.
·  Extensive experience in retail
·  Proactive approach
·  Strong leadership
·  High level communication skills
·  Excellent business acumen and problem-solving skills
·  Analytical skills
·  Collaboration

You are energised by:

·  Building strong relationships at all levels
·  Highly energised by learning
·  Hosting
·  Collaborating with others
·  Creativity
·  Developing individually and those around you
·  Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
·  Restoring Nature and Climate
·  Investing in Circularity
·  Advancing dignity and prosperity
·  Promoting the autonomy of women

What will you gain from this experience:

·  You will further develop your leadership abilities by project managing events within a regional area, activations and working with specialists and Beauty Confident community
·  Develop strong insights into retailer relationships, retail operations building on buisness accument to support sales strategies and client engagement techniques
·  Personal development in building stronger relationships at all levels within the company and divisions and nurturing relationships with clients
·  The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:  

·  Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.  
·  Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.  
·  Mental Wellbeing: Employee Assistance Programmes and Other Support Lines  
·  Platforms: Multiple Platforms to support across Wellbeing   
·  Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales  
·  Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones  

 *Benefits are eligibility dependent and subject to change at any time   

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.