Quality and After Sales Service Temp

Job description

[Quality and After Sales Service] - Temp

This position is responsible for Fashion quality control & repair process management, collaborate with local repair workshop and stakeholders to ensure smooth and efficient quality control & repair work flows.

You are energised by

Quality Control

·  Responsible for quality results and arbitrating any issue within its country
·  Coordinating and animating the quality effort within its country on every quality subjects
·  Local market quality standard (Import / Export / Repair )
·  Prepare Quality report & analysis
·  Communication & collaborate with DC in handling quality control related matters
·  Boutique support / training for Fashion quality control related process/ case sharing
·  Collaborate with Quality team to align the quality standard for Fashion repair product.

Aftersales

·  Responsible for Fashion product repair flow in physical & system control.
·  Handle internal systems to monitor the repair process through BTQ / workshop / global ASD.  
·  Coordinate & communicate within internal workshop & in house repairer for local repair.  
·  Coordinate the process & communicate with regional / global for overseas repair work flow.
·  Boutique support / training for Fashion repair related process/ case sharing
·  In charge of spare part work flow: forecasting, ordering, consumption and inventory control.
·  Courier/shipment preparation for Fashion repair product.

Processes & Systems

·  Front end claim management system - CASS related procedures, processes & data manipulation.
·  Repair workshop internal claim management system – GRACE related procedures, processes & data manipulation.
·  Warehouse management system – inventory control/procedure

What you will bring

·  College or University graduate
·  3 years or above working experiences in related area will be a plus.
·  Experiences in luxury retail boutiques will be a plus.
·  Experiences in statistical quality control will be a plus.
·  Strong in reading and written English
·  Advanced at MS Office.
·  Excellent communication and interpersonal skills
·  Attentive to details, fast learner and team-player
·  Positive attitude with agile & learning mindset

What Chanel can offer you

This role offers the opportunity to work and learn from the best-in-class aftersales team for a well renowned global luxury brand and the opportunity to make a direct impact to Chanel’s customer experience.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.