Private Client Manager

Job description

About the job

CHANEL’s long term objective is to grow qualitatively, building the long-term value of the brand for customers of today and tomorrow.

Private Client Manager activities play a key role in the building of this long-lasting relationship. They aim at reinforcing our exclusivity towards our top clients, to strengthen their attachment to the brand as well as to develop the relationship with high potential prospects. They are increasingly important for brand differentiation in this fast-moving market.

The Private Client Manager is responsible for implementing private client strategy and local private client program roadmap to build strong relationship and qualitatively engage with private clients, with strong collaboration with Retail teams (Fashion & Watches Fine Jewelry), CEE (Client Engagement Executive), and in partnership with Global Private Client / Regional Private Client team.

Location : Boutique 50/Events 20/Office 30

What impact you can create at Chanel

Targets:

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Existing Private Clients and Top Clients from Boutiques (Fashion and High Jewelry clients)

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Existing Haute Couture clients

· 
High potential Private Clients and High Jewelry prospects (Top Elites, Elite who used to be Private Clients, and top TH clients in other country database)

CLIENTS STRATEGY:

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Develop a personal relationship with Top Private Clients and in depth understanding of overall Private Clients and Top clients on their lifestyle, preference, and sales performance.

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Define how to engage and convey the Brand to Private Clients together with Merchandising & Marketing covering all touchpoints (Buys, Events, Gifts, Communication.)

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Work with Retail/Boutique Management to improve boutique service and Private Clients related operations (managing reservation, remote services.)

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To recruit and develop local Private Client base and programs in partnership with Global / Regional team, other CHANEL markets and by developing local partnership (landlords,  ..)

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To support WFJ development (Haute Horlogerie & Haute Joaillerie)

Private Clients PROGRAM & PLANNING:

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Define yearly plan on private client mapping and journey (including event, activities, gifting, trips, client targeting, etc.)

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Event, Activities, and Trips:

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International events/trips: Fashion shows, HC shows, Image events, HJ events

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Regional events/trips: Image events, HC presentation, and others

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Local events/trips: Image events, collection event, other local CRM events

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Identifying Local opportunities through ongoing monitoring of market activities and creating local Private Client experiences relevant to the brands values

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Communicate and engage all stakeholders on the plan (boutique,  ..)

Private Clients RELATIONSHIP BUILDING

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Accompany clients as Brand Ambassador for Local Private Clients events as well International Trips for Fashion, Watches and Fine Jewelry.

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Partner with Boutique and CEE in their targeting approach & in the development of their knowledge of Private Clients.

LOCAL SUPPORT / COACHING

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Support boutique in the development of their Private Clients relationship through coaching (ex: Etiquette/Dinner experience), event/trip entertainment and advise on coaching individual approach (ex: Boutique gestures)

· 
Floor observation and feedback

You are energised by

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Collaborating with a dedicated team in a fast-paced retail environment.

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Providing expert advice and support to both staff and clients.

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Engaging in projects that challenge and expand your skills.

What you will bring

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Excellent communication and interpersonal skills with the ability to build excellent relationships with all stakeholders (local, regional, global)

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An ability to interact proactively with management and staff at all levels of the organisation.

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Demonstrate and uphold company initiatives and values, including discretion and confidentiality.

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Ability to contribute towards the development and implementation of fashion marketing programs and initiatives to meet the needs of the organisation.

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Client service & High-End mindset, deep understanding of retail dynamics and environment.

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Deep knowledge & understanding of Thai luxury clients

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Solid level of sophistication and culture on Art, Cuisine, Winery, …

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Mindful of grooming, social etiquette and at ease in mingling

· 
Personal network and connections in affluent circles.

· 
Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload.

What Chanel can offer you

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The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.

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Ongoing training and development to enhance your skills and knowledge.

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A supportive team environment where your contributions are valued.

· 
Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.