Operations, Order & Customer Service Operator

Job description

JOB MISSION

CHANEL is a privately held company headquartered in Paris. Our creations reflect the high standards of the house in terms of quality, design, and tradition as well as masterful craftsmanship. We are committed to sustainable development with the CHANEL Mission 1.5° climate protection strategy. Together with Fondation CHANEL, we are committed to improving the socio-economic living conditions of women and girls worldwide. We promote innovation, creative and cultural thinking through our CHANEL Culture Fund.

“I want to be part of what comes next.” – Gabrielle Chanel

Become part of our success story and support our F&B team. As part of the customer service team, you will take care of our customers' concerns and handle orders in the perfumery and cosmetics sector.

We are looking for a full-time Operations, Order & Customer Service Operator as soon as possible for our office in Prague.

This role closely partners with colleagues at all levels across both the F&B team and wider business. As such, the role requires a capable communicator who can spot opportunities to create regional consistency and who is able to set clear expectations of both team members and stakeholders.

You are diplomatic, detail-oriented, service-minded and driven by the opportunity to provide first class support. You have a positive can-do attitude, as you will have to juggle the various demands of a fast-paced business environment.

YOUR ROLE

You will be responsible for the following activities:

·  Entering orders into the goods management system and checking them on an ongoing basis.
·  Answering incoming telephone/email queries regarding delivery dates, product availability etc.
·  Supporting the processing of complaints and managing the order process.
·  General administrative tasks
·  You will be Responsible for maintaining excellent service levels
·  You will ensure error-free documentation
·  You will Ensure all complaints are processed in a timely manner, including telephone and email customer support
·  Ongoing communication and coordination with external carriers and central customer service in Paris (order tracking, delivery documentation, etc.)
·  Interaction and proactive collaboration with all departments of the company, in particular with the commercial department.

WHAT YOU BRING

You are friendly, open and enjoy interacting with our customers on a daily basis. You perform your tasks conscientiously and with great attention to detail without losing sight of the essentials. You also have the following profile:

·  You have successfully completed a professional business education
·  Strong service and customer orientation
·  Precise, independent, and fast working style
·  Strong teamwork and communication skills
·  Experience with MS-Office (especially Excel)
·  Very good knowledge of Czech and English

The value of our teams lies in the uniqueness of each individual. CHANEL values diversity in all its forms.