Les Ateliers - Receptionist

Job description

CHANEL is committed to safeguard the incomparable quality of each creation. As an extended journey from boutique, the Les Atelier, a client-facing destination showcasing selected premium alteration, repair and care services of the House, is introduced, to demonstrate our lifetime engagement with the client and our CSR commitment. Reporting to the Head of Atelier, the receptionist is the first point of contact upon client’s arrival to the Les Atelier. He/ she is responsible for welcoming our clients, delivering prompt, high quality and courteous concierge services, as well as providing seamless administrative support to ensure the Les Atelier runs smoothly and efficiently.

Key Responsibilities:

• Be the welcoming face, provide a pleasant arrival experience to the clients.

• Deliver exceptional & personalized concierge services at all times.

• Coordinate with BOH support for tea or refreshment services for the clients.

• Assist the Atelier Ambassador to support the client journey in the Les Atelier.

• Manage clients and Atelier team’ booking schedule. Brief the Atelier team on the appointment status prior to the visit.

• Confirm client’s booking & respond to client’s enquiry by phone & email in a professional manner.

• Monitor and manage the appointment as up to date basis and provide usage / appointment report for analysis.

• Coordinate with BOH support & Retail Services team for housekeeping, maintenance & repair work logistics.

• Contribute to the overall efficiency of the operation by performing as assigned. For Manager Use Job Mission Description

• Provide general administrative support e.g. overtime logsheet, expense claim report, repair & maintenance schedule etc.

Role Specifications:

Academic / Professional Qualifications

• Higher Diploma or above

Work Experience:

• With at least 3 years of related working experience, preferably from hospitality, concierge services.

• 5 days work shift Required Competencies

• Confident, collaborative and organized

• Detail oriented, high sense of responsibility

• Excellent problem-solving skills, able to prioritize & multi-task

• Excellent interpersonal & communication skills

• Proactive, good team player with willing to do spirit

• Proficient in MS Office including Word, Excel

• Good command of spoken English, Cantonese & Mandarin