Fragrance Specialist, Bloomingdales, NYC

Job description

Fragrance Specialist, Bloomingdale's, NYC

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

As a Fragrance Specialist you are the ultimate CHANEL brand ambassador. You lead by example and treat all clients with the utmost respect, ensuring they feel welcome, confident and at ease. You have an understanding that your role goes beyond completing a transaction. You have emotional intelligence — the ability to develop strong, long-lasting relationships, and the intuition to provide consistent and extraordinary experiences for both internal and external clients. The Fragrance Specialist is deeply passionate about fragrances, blending a keen business acumen with a profound passion for CHANEL’s fragrance offerings. Committed to driving fragrance sales and enriching client engagement, the Fragrance Specialist serves as the ultimate expert, delivering elevated and compelling experiences that artfully showcase the unique stories behind CHANEL's fragrances and exclusive collections.

What impact you can create at CHANEL:

People & Business Development:

·  Contributes to building the business by achieving sales targets, using all levers such as product services, data capture, etc to loyalize, recruit and grow client return rate
·  Develop a strong understanding of the retailer ’ s client system to best utilize for customer outreach and retention  
·  Attends seasonal seminars hosted by Education Executives and utilizes the Inside Beauty learning tool
·  Demonstrate a deep understanding of Chanel fragrance & beauty products, with a specific emphasis on the fragrance category
·  Has solid knowledge of the Brand, its heritage and know-how, and shares it with clients and the team 
·  Support and reinforce the current Education curriculum and consistently utilize all available tools through leading by example
·  Collaborates with team members to ensure a harmonious at-counter experience 
·  Be a subject matter expert to team members on all Fragrance-related topics and services to build and strengthen their knowledge and skills enabling them to be more confident when engaging clients on Fragrance
·  Identify and communicate the effectiveness of all fragrance initiatives and strategies to the management team, collaborating on further improvements to drive success
·  Assist leadership in driving results for fragrance events, launches, visual weeks and other key moments
·  Proactively monitor fragrance performance vs. targets on a daily basis and actively take actions to identify opportunities for improvement

Client Experience:

·  Successfully provides superior service to every client, every day through the CHANEL service ritual
·  Showcases the unique CHANEL difference by offering fragrance services and olfactive styles to the highest standards, creating strong emotional connection, and providing tailor-made client recommendations across the entire range
·  Masters the Art of Fragrance Storytelling and being a confident storyteller: leverages personal knowledge about the brand and about CHANEL fragrance, builds upon the client’s sharing, to create unique and personalized stories with and for each client
·  Introduce chosen fragrances using the corresponding storytelling, strong olfactive and emotional descriptions with a focus on driving business through our premium offerings
·  Proactively engages in clienteling actions, managing client portfolio to establish and maintain personalized relationships and strong engagement through fragrance sharing encourage loyalization
·  Collaborates on events with National Fragrance Experts to drive sales and loyalty through appointment-based experiences
·  Partners with the appropriate teams and individuals as needed
·  Upholds an omni-channel mindset to directly benefit the client, produces a seamless experience from in store to online and vice versa
·  Addresses and successfully resolves client situations according to company philosophy and standards

You are energized by:

·  Modeling brand image expectations in terms of image code and service behaviors as a brand ambassador to all audiences
·  Ensuring that the work area is clean, tidy, hygienic, and professional at all times, knowing and respecting Visual Merchandising guidelines
·  Having a positive attitude, communicating with the team and the manager on a regular basis and has a sense of ethics and integrity
·  Treating others with respect, acknowledges cultural differences, and learning from those differences
·  Creating a welcoming, service-oriented environment that is customer centric
·  Being an enthusiastic team player

What you will bring to the team:

·  Role model our elevated fragrance selling services and rituals
·  Ability to thrive in a team environment and work collaboratively
·  Understanding of, and passion for client experience
·  Excellent communication skills
·  Foreign language skills are preferred but not required
·  Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
·  Curiosity and desire to learn and grow professionally within the world of CHANEL
·  Articulate and knowledgeable about both cosmetics and fragrance

Position Logistics:

·  Passion for beauty, specifically the fragrance industry and its trends
·  Previous retail experience in beauty/fragrance industry is highly preferred
·  Successful completion of CHANEL Internal Fragrance Stylist Certification
·  Client-centric mindset, with a genuine eagerness and willingness to take care of the client’s needs
·  Performance-driven: Strong selling skills with a natural ability to engage/inspire through story telling
·  Ability to develop customer relationships and employ effective follow-up techniques to enhance customer loyalty and retention
·  Strong Interpersonal soft skills referring to CHANEL triptych of confidence
·  Flexible: adaptable to scheduling changes, new ideas and direction
·  Desire for continuous improvement, including actively seeking feedback for personal growth and development
·  Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day
·  Proficient in using digital tools
·  Modeling brand image expectations in alignment with Chanel grooming guidelines
·  Demonstrate good judgement in all decision making
·  Strong organizational skills
·  Is curious to learn more to nourish a fragrance culture, being proactive in learning
·  Front of House: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

·  The anticipated base salary range for this position is $27 through $35. Base salary is one component of the total compensation for this position. Other forms of variable pay will be offered for this position. Other components will include bonus potential, benefits, and/or perks.

Benefits and Perks: 

·  Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund  
·  Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 
·  Generous paid time off policies to include vacation, holiday, sick and volunteer days  
·  401K and other incentives  
·  Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
·  Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.  

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion:  

·  At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  
·  We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

CHANEL Community:  

·  CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. 
·  Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability :  

·  CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 
·  Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture:  

·  We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation CHANEL:  

·  Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
·  For more information, please navigate to the Fondation CHANEL website here . 

Career and Leadership Development:  

·  We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*CHANEL benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.