Fashion Advisor & Care and Repair Ambassador

Job description

JOB PURPOSE

In line with CHANEL’s vision and mission, this hybrid role combines expertise in client advisory and aftersales service. The Fashion Advisor & Care and Repair Ambassador plays a crucial role in delivering an exceptional and seamless client experience, ensuring both retail performance and excellence in service.

KEY RESPONSIBILITIES

CHANEL Ambassador

·  Embodies the values of CHANEL, ensuring a refined and sophisticated client approach.
·  Acts as a CHANEL Insider, demonstrating deep knowledge of the Brand’s heritage, craftsmanship, and collections.
·  Implements all training received and proactively seeks opportunities to enhance product and trend knowledge.
·  Adheres to uniform and grooming guidelines, ensuring a professional and elegant presence.

Client Experience & Sales Excellence

·  Creates a tailor-made client experience, fostering long-term relationships and ensuring brand loyalty.
·  Assists clients in developing their personal style, providing expert styling advice and proposing alterations when necessary.
·  Achieves sales targets by leveraging all available tools, including product expertise, clienteling, and digital platforms.
·  Supports an omnichannel shopping experience by integrating in-store and digital touchpoints.
·  Handles client concerns with empathy and professionalism, transforming potential challenges into positive experiences.

Aftersales Service & Operations

·  Welcomes clients according to CHANEL’s aftersales service philosophy, ensuring a seamless and luxurious experience.
·  Actively listens to clients to understand their concerns and provides clear, expert guidance on repair processes, waiting times, and assessments from workshops.
·  Performs quick repairs such as chain or clasp exchanges, eyewear adjustments, and watch strap fittings.
·  Acts as the main point of contact for the sales team regarding aftersales, product maintenance, and internal software use.
·  Trains the team to enhance their knowledge and autonomy in managing aftersales requests.
·  Ensures the proper management of deliveries and shipments, complying with internal procedures.
·  Maintains detailed records of client interactions and aftersales cases, ensuring accurate follow-up.
·  Communicates directly with CHANEL workshops in Paris, drafting and sending detailed correspondence in English to guarantee precise handling of client needs.

Team Collaboration & Business Growth

·  Works collaboratively with colleagues to uphold the highest standards of service, contributing to a culture of excellence.
·  Shares best practices and knowledge with the team, fostering a spirit of continuous learning and development.
·  Ensures the boutique environment is always impeccable, in line with CHANEL’s Visual Merchandising guidelines.
·  Participates in product stock replenishment and inventory management as needed.

EXPERIENCE & QUALIFICATIONS

·  Proven experience in luxury retail, with a strong background in both sales and aftersales service.
·  Expertise in RTW styling, with the ability to create complete and personalized looks for clients.
·  Strong selling skills, with a performance-driven mindset and ability to achieve sales targets.
·  Experience in handling aftersales processes, including repairs, quality control, and client communications.
·  Fluency in English and Spanish is mandatory; additional languages are a plus.

SOFT SKILLS & ABILITIES

·  Strong interpersonal skills, with the ability to establish an emotional connection and build lasting relationships.
·  High level of empathy, active listening, and problem-solving skills.
·  Meticulous attention to detail and a perfectionist approach to work.
·  Ability to work effectively under pressure and manage multiple tasks simultaneously.
·  Strong communication skills, both written and verbal, with excellent grammar and spelling.
·  Team spirit, integrity, and a proactive mindset.
·  Storytelling ability to engage and inspire clients.
·  Positive body language and an elegant presence.

·  This hybrid role is a unique opportunity for a highly skilled professional who is passionate about both sales and service, ensuring a seamless and luxurious client experience at CHANEL.