Fashion Advisor

Job description

Additional Job Description Job Description

Job Purpose:   The Fashion Advisor plays an important role in directly engaging the customers to the Brand on a day to day basis. They are the Front Face of Chanel: delivering a unique luxurious and inspirational experience to all our Customer, connecting them to our Brand…”selling a style and a dream not merely a product”.

Key Responsibilities:

Uphold the Image of the Brand as a “Front Face” of the Brand

·  Portrays a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times
·  Be constantly aware of verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication
·  Personifies the Brand on daily basis: convey Brand Messages, Values and Culture. Convey Passion & Knowledge of the Brand to the Customers.
·  Maintain in-boutique display in accordance to VM guidelines and brief from VM team. When applicable, participate on a rotational basis to the window change
·  Maintain the boutique environment in optimum condition from cleanliness to tidiness, from Front of House to Back of House

Sell a Style and a Dream &  Build emotional connection with Customers and Brand (personality, lifestyle and brand heritage) by :

·  Serving all customers according to our Client Service Values and fulfill customers' needs through a heartfelt, flexible and tailor-made service.
·  Contributing to the Customer Satisfaction score of the Boutique
·  Generating sales & contribute to Boutique Performance by always thinking long term, teamwork and Brand.
·  Ensuring the highest standards in all aspects of after sales service. Positive mindset, flexibility in understanding customer needs, accuracy in capturing data and timely follow up.
·  Getting to know client well enough to understand their style and offer relevant recommendation
·  Inspiring clients to discover new ways of basic styling and share basic styling tips

Further engage the client of today and tomorrow :

·  Develops own client portfolio with support from CEM in-charge or direct manager:
·  Follow up on assigned client portfolio and retain relationship with client in the long term
·  Identify and engage new clients with potential
·  Build in depth client intelligence through accurate and qualitative client data capture
·  Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.
·  Embrace client-centric mindset as part of daily life execution

Foster Teamwork and Partnership

·  Promote teamwork within the boutique and with other boutiques
·  Assists to “buddy” new hires on boutique/operations familiarization and with integration into the boutique team.
·  Contribute directly to Watch and Fine Jewelry (WFJ) performance in Fashion and as applicable, partner with TFJS/ WFJ teams to convert Fashion clients to WFJ clients.

Support effectively Boutique Day to Day Operations

·  Demonstrate an in-depth knowledge of the collection and merchandise available and arriving into the boutique.
·  Work through all boutique operations and follow the requirements as indicated in the Standard Operational Procedures.
·  Adhere to Company guidelines to prevent stock losses, pilferage or damage.
·  Complete appropriate paperwork promptly and accurately.

Functional Competencies

·  Brand & Image

Well Groomed (Sophistication & Refinement)

Eagerness to work for luxury retail

Passion for Luxury & Fashion

Understanding & Engagement to the Brand Direction and Values

·  Customer Service

Strong Customer Service with a good service attitude (warm, friendly, positive & pleasant)

Good Social skills: for internal and external (Outgoing, small talks…)

Good Product & Collection Knowledge

Basic Objection handling skills

Understanding and anticipating customer needs

Interpersonal skills incl. flexibility & adaptability

Basic understanding of CEM

·  Builds Relationships

Team Spirit and collaborative

Communication Skills

Open mindedness

·  Operations & Business

Refined and engaging Selling Skills

Retail Intelligence

Boutique SOP Understanding

Able to explain the product trends

·  Shows Curiosity

Opened to learning and resist the temptation to become defensive in the face of adversity

Sense of responsibility and ownership (self-managed)