Fashion Advisor

Job description

The Fashion Advisor will be committed to serve with passion and provide excellent service to customers leading to a direct increase in sales revenue. Teamwork, trust, respect, and care for each other are key factors.

 

Key Responsibilities:

 

Customer Service

·         Deliver exceptional Customer Service to customers in line with CHANEL standards

·         Ensure all Customer service and after-sales requests are handled according to guidelines

·         Build long term relationship with customer on professional manner

 

Image & Merchandising

·         Ensure own grooming is in line with the CHANEL image

·         Maintain window and boutique displays to reflect the essence of the seasonal collection

·         Work with Visual Merchandiser to ensure front of house merchandise are arranged in accordance to CHANEL display guidelines

 

Sales Achievement

·         Strive to achieve sales targets without compromising service excellence

·         Track sales on a daily/weekly/monthly basis to ensure own targets are met

·         Monitor quota on all categories of product before closing the sales with client

 

Operations

·         Adhere and carefully follow the Boutique Operations Manual

·         Follow procedures to prevent theft / fraud in the boutique and prevent security breaches

·         Ensure assigned tasks by the immediate Supervisor are completed timely and orderly, e.g. stock-take accuracy, stock preparation, monthly stock counting, stock arrangement, cleanliness of back of house, After Sales process

 

Teamwork

·         Actively participate in regular meetings to optimize teamwork and initiatives (morning briefings, monthly meetings, training)

·         Share knowledge, market intelligence and information with team members to help build a high-performance team

·         Show drive & initiative to support team members at work when needed

·         Ensure there is a clear and transparent communication with all team members

 

Academic / Professional Qualifications 

Minimum Bachelor degree (any field)

 

Work Experience

Minimum 2 years of retail experience (preferable) especially in luxury fashion is a plus or minimum 2 years of service industries​

 

Required Competencies

·         Passionate about Fashion

·         Highly motivated and fast-learner

·         Excellent customer service and selling skills with natural gesture

·         Well groomed, with a pleasant and dynamic personality

·         Good interpersonal and communication skills

·         Good team player

·         Disciplined and honest

·         Able to withstand retail working hours and work on weekends and public holidays

 

Key Interactions:

 

Internal

·         Fashion HQ

·         Warehouse team

·         Trainer

 

External

·         Customers

 

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.