Client Experience Manager

Job description

Job Mission:

As the house of ultimate fashion and luxury, at CHANEL we aim to provide our clients with unrivalled client experience, especially in the realm of client events where competition is fierce. The range of events can be diverse: for top clients we aim to reinforce our exclusivity (only CHANEL can do) while we also need to bring vitality for mid-segment clients who are our future pipeline.

The Client Experience Manager is the key orchestrator of all client events, bringing together elements from both internal & external sources to deliver best-in-class events. This person translates brand value, aesthetics and positioning into concreate event strategy.

He/she is a functional expert in event planning and creation, with solid knowledge in budgeting & production, and is capable of making independent, timely and informed decisions when required. Internally, he/she must exert influence and achieve alignment with stakeholders both inside and outside of Fashion division (i.e., Comm., FBP & WFJ). Externally, he/she must communicate and coordinate with various partners to ensure seamless execution and that the highest standard is met.

This person is the key contact window for all Fashion event-related matters for both regional & global team, as such, he/she must be articulate in presenting Taiwan’s local context, needs & constraints, thus prompting regional/global to form better understanding of the market.