Client Experience and Events Expert

Job description

Chanel is a world leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Client Experience Expert in Queensland. This position will be on a casual contract.

ABOUT THE JOB:

The Client Experience Expert creates a unique and memorable experience for each client at every moment and at every point of sale. Combining a commercial mindset with a passion for the client and the product, the Client Experience Expert contributes to the brand's image and helps fulfil the Chanel Client relational promise.

WHAT YOU NEED TO KNOW ABOUT THE ROLE:

As a Client Experience Expert, you will be responsible for driving sales and growth by creating memorable client experiences. You will ensure that the point of sale meets Chanel standards in every aspect, from client service to operations.

Key Responsibilities:

· 
Maintain curiosity and proactivity in self-learning to enhance your career and the learning culture of the business.

· 
Surpass client expectations by creating personalized experiences using the Chanel experience ritual.

· 
Proactively recruit and retain clients while working across podium events, boutique and retail partner events.

WHAT IMPACT YOU CAN CREATE AT CHANEL:

As a Client Experience Expert, you will create consistent and memorable client experiences, elevating the brand's reputation and fostering long-term client relationships. You will be able to perform professional skincare services and makeup bookings to surprise and delight our clients and act as an ambassador to the brand.

YOU ARE ENERGIZED BY:

Success in this role requires a strong client experience mindset, excellent communication skills, and the ability to thrive in a dynamic environment. You should enjoy developing client relationships, achieving sales, and staying updated on industry trends.

WHAT YOU WILL BRING:

· 
Qualifications in Makeup or Skincare with several years of experience working one on one with clients.

· 
Customer Service experience preferability from a fast-paced boutique or department store environment.

· 
Strong interpersonal and communication skills, with the ability to establish emotional connections with clients.

· 
The ability to work across a roster that supports the business trading hours within the retail environment.

WHAT CHANEL CAN OFFER YOU:

In this position, you will have the opportunity to further develop your skills in luxury retail, skincare, makeup, and even management through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.