Client Engagement Manager

Job description

The Client Relationship Manager is in charge of elevating client experience to develop long-term loyalty of clients with the brand. He/She will play a key role in cultivating a client-centric culture within the boutique and across all Fashion Advisors by constantly advocating the importance of client engagement and by strengthening Fashion Advisors skills at Clienteling, equipping them with maximum information about existing and future clients. He/She will work closely with the Marketing team to implement actions together to achieve CEM objectives. He/She will be the ambassador of Client Service Values, championing CSV as a mindset and recognizing FAs who excel in servicing clients in ways that benefit the brand’s image.

 

Work Experience

·  Fashion / retail / luxury
·  Minimum 3 years’ experience in Boutique
·  Relevant Client Engagement Management-related experience is a plus

 

Functional Competencies:

·  Deep interest in relationships with clients, service oriented
·  Possess an understanding of Chanel culture and values
·  Training and communication skills
·  Analytical and organizational capabilities
·  Detail-minded, with constant innovation and work dynamic
·  Self-motivated and independent but also a good team player
·  Proficient in spoken / written English and in local language where applicable