Boutique Assistant

Job description

Key Responsibilities:

·  Maintain the Image of the Brand
·  Maintain good housekeeping of boutique areas including front of house, back of house and Retail Sales Office at all times.  Ensure image guidelines are thoroughly followed.
·  Portray a professional image of personal grooming in accordance with the image of Chanel.

·  Provide Ultimate Luxury Customer Experience
·  Provide ultimate luxury customer experience according to our Client Service Values.
·  Work closely with the selling team to provide seamless luxury service to customers.

·  Be Client-centric
·  Serve drinks to customers with company standards. 
·  Perform wrapping service according to company guidelines.

·  Effectively Handle Day-to-day Operations
·  Handle daily operations duties by following the requirements as indicated in the Standard Operational Procedures.
·  Place order, unpack and store properly of the following items:
·  Wrapping materials
·  Cleansing materials
·  Drinks for customers and related materials for serving drinks
·  Keep track of the inventory and ensure sufficient quality of the above items
·  Collect and send out dirty laundry (e.g. uniform, gloves, towels, scarf and changing room robe).  Upon return, sort, count and distribute the fabrics.
·  Follow daily job allocation as required by the Boutique Management and according to boutique needs.

·  Foster Close Partnerships
·  Promote teamwork and work closely within the boutique and with other boutiques.
·  Work with vendors and Retail Assistants for ordering of materials.

Person Specifications:

Academic / Professional Qualifications 

·  Secondary school graduate.

Work Experience

·  Related experience in hospitality or retail.

Required Competencies

·  Native in Cantonese.  Able to speak simple Mandarin and English.
·  Good interpersonal, teamwork & communication skills.

Key Interactions:

Internal

·  Within/ among fashion boutiques.

External

·  Customers and vendors