Beauty Advisor

Job description

BEAUTY ADVISOR F&B  

CHANEL Fragrance & Beauty boutiques are the heart of the brand’s progressive vision of individual beauty. The manifestation of Mademoiselle Chanel’s pledge to reveal the beauty of each woman in her most unique form through her fragrance, makeup and skincare products, each Fragrance & Beauty Boutique perpetuates Mlle Chanel’s bold vision. The Fragrance & Beauty Advisor is responsible for conveying the allure of CHANEL’s fragrance, beauty and skincare products to clients via the human interaction that is at the heart of CHANEL’s client experience. F&B Advisors combine strong aesthetic instincts with deep product knowledge and mastery of CHANEL’s beauty portfolio. Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender Brand loyalty and trust, as both the F&B Advisor and client journey together into the world of CHANEL fragrance & beauty, a journey that celebrates a shared passion for the iconic products and history of the House. 

KEY PARTNERS:  

Boutique management, Make-up Artists, Learning teams 

IN THIS METIER, WE ARE ENERGISED BY:  

Embodying the CHANEL allure as a fragrance & beauty brand ambassador, able to communicate the House’s beauty aesthetic and share a deep knowledge of the history and codes of CHANEL’s F&B portfolio. 

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Welcoming clients and accompanying them on an exceptional journey within the Boutique 

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Offering an ultimate, warm and customised experience to each client 

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Nurturing our clients' dream and desire for CHANEL, combining the art of storytelling with a solid knowledge of the Brand, its heritage, its modernity and its know-how 

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Being familiar with the brand's digital strategy and market trends and playing an active role in providing a seamless omnichannel experience to clients 

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Being responsible for the development of the client file and the development of client loyalty in order to prolong the CHANEL experience after the visit to the Boutique 

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Carrying out make-up flashes 

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Carrying out make-up/fragrance animations with the clients 

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Being co-responsible for the proper maintenance of the Boutique in accordance with the established rules 

Being a core driver of business growth by directly contributing to company performance through generating sales and improving operational efficiency. 

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Actively participating in morning briefings and offering feedback and proposals 

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Contributing to operational activities in the back-office 

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Contributing to the development of the business by reaching sales objectives, using all available levers such as products, services and data capture to recruit and retain clients 

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Having adequate knowledge of the procedures to ensure the smooth running of the Boutique 

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Establishing qualitative reports for the Boutique Manager 

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Managing client information collection to enable excellent clienteling 

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Sharing best practices with the team, demonstrating dynamism and contributing to the collective knowledge and skills 

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Strong collaboration with all the team 

HOW WE CREATE AN IMPACT:  

We contribute to brand performance by communicating an allure to the client that combines the aesthetic vision and innovative excellence of the House’s F&B portfolio. 

We contribute to financial health by driving sales and creating future opportunities for growth. 

We contribute to client engagement by delivering an expectation-exceeding client journey across the fragrance, beauty and skincare universe. 

PROFILE:  

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Excellent knowledge of the perfume and beauty sector. 

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Excellent interpersonal skills and initiavite spirit 

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Listening skills and empathy 

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Problem solving and ability to face challenges and changes 

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Energy, motivation and enthusiasm 

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Ability to engage and inspire through storytelling 

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Strong orientation towards collaboration and team spirit 

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Fluency in English