Fragrance and Beauty Assistant Manager, King of Prussia
King of Prussia (Montgomery County) Sales
Job description
Be a critical part of our expanding Fragrance & Beautè (F&B) community at CHANEL – “the ultimate House of Luxury.” You will play a leading role in the brand new F&B Boutique located in the King of Prussia Mall by driving exceptional client experience through leadership, operational excellence and coaching while demonstrating a passion and curiosity for beauty.
People Leadership & Development
· Key partner to Boutique Director, help to develop and lead team in conjunction with Boutique Director. Assume oversight of the boutique in the Director’s absence.
· Successfully lead the team on the sales floor and support in floor coverage by demonstrating and providing superior service to every client, every day.
· Foster a positive working environment that encourages diversity, mutual respect and team collaboration and is free of discrimination and harassment.
· Leverage fluency in product, service and artistry skills to coach and support the team, elevating their skills and expertise to deliver an exceptional client experience.
Business Development & Operations
· Manage time, establish priorities and delegate effectively in support of Boutique Director. Time spent should be 60% on the Sales Floor and 40% on Back of House operations
· Responsible for all operations of the sales floor including stock/re-stocking needs, areas of pride, etc.
· Execute all operational responsibilities to ensure effectiveness and efficiencies across the board.
· Operations lead for MMS system, communicating inventory and supply needs to Boutique Director, receiving and checking in inventory, shipping and receiving and damages, etc.
· Establish and maintain an organized and controlled stock storage system.
· Point person on all Standard Operating Procedures; uphold team to all standards and educate as needed
· Establish relationships with key corporate partners for ongoing operational support and day to day needs
· Key part in annual inventory reporting with partnership from the store team.
· Assist Boutique Director in all event planning, coordination, orchestration and execution
Client Experience
· Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale
· Foster a culture of building relationships and personalizing client experiences
· Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa.
· Co-ownership of all brand image, hygiene standards and visual merchandising requirements
· Attend seasonal seminars hosted by Education Executives and corporate meetings.
Energized By:
· Working in a highly collaborative retail environment
· Have a passion to build long lasting relationships
· Make things beautiful by providing the ultimate experience in store
· Shows fearless curiosity and has a willingness to learn and develop others
Position Requirements
· Bachelor’s degree preferred, Highschool degree or GED required
· 3+ years of leadership sales experience in a retail luxury environment and/or operational role preferred
· Strong organizational and communication skills
· Detail oriented and operationally savvy
· Ability to coach and lead
· Ability to handle multiple tasks and meet tight deadlines concurrently
· Must have flexible schedule with the ability to work late nights, weekends and some holidays
· Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day