Waters Empower LAC/E Box support engineer

Job description

Position Description:

A Waters Empower LAC/E Box support engineer specializes in providing technical support and maintenance for the Waters Empower software and its associated LAC/E (Laboratory Acquisition Control Environment) Box, a critical component in laboratory data acquisition systems.

THIS IS AN ONSITE ROLE AT THE CLIENT SITE IN WEST POINT, PA.

Your future duties and responsibilities:

• System Installation and Configuration: Set up Waters Empower software and LAC/E boxes
• Configure connections between instruments (e.g., HPLC or GC systems) and the LAC/E Box
• Troubleshooting and Support: Diagnose and resolve software, hardware, and network
connectivity issues related to Empower and LAC/E Box
• Address chromatographic data acquisition and processing problems
• Collaborate with vendors or IT teams for escalations when necessary.
• Maintenance and Updates: Perform routine system health checks on LAC/E Boxes and
associated software.
• Apply software patches and firmware updates
• Ensure system compliance with regulatory and client standards. Data Integrity and
Compliance
• Support adherence to industry standards like 21 CFR Part 11 (electronic records/electronic
signatures compliance).
• Ensure data integrity and audit readiness for laboratory systems
• Training and Documentation: Provide user training for Empower software and LAC/E Box
operation. Create and maintain system documentation, including SOPs, user guides, and
troubleshooting manuals.
• Integration and Optimization: Assist in integrating LAC/E Boxes with laboratory networks or
enterprise systems like LIMS/ELN
• Optimize workflows to improve lab efficiency and system performance

Required qualifications to be successful in this role:

Key Skills and Knowledge Areas:

• Empower Software Expertise: In-depth knowledge of Empower 3 or later versions
• Chromatography Understanding: Familiarity with HPLC, GC, and related techniques
• IT Skills: Networking, Windows OS (typically the platform for Empower), and database
management.
• Regulatory Compliance: Knowledge of GxP, 21 CFR Part 11, and other relevant regulations
• Problem-Solving Skills: Ability to diagnose and resolve complex technical issues

1. Educational Background

• Bachelor’s degree in a relevant field such as: Computer Science Information Technology
Chemistry or Biochemistry Engineering (Electrical, Computer, or Systems Engineering) Life
Sciences or a related discipline
• Advanced degrees or certifications are often advantageous but not mandatory

2. Technical Skills

• Empower Software Expertise: Proficiency in configuring and troubleshooting Waters
Empower Chromatography Data System (CDS).
• Familiarity with Empower custom fields, report creation, and processing methods
• Hardware Knowledge: Experience with the setup, operation, and maintenance of LAC/E
Boxes
• Understanding of chromatographic instrument connectivity (e.g., HPLC, GC, and MS
systems)
• IT and Networking: Knowledge of Windows Server and client operating systems
Networking basics (e.g., TCP/IP, firewalls, and system integration).
• Experience with databases (e.g., Oracle or SQL Server)
• Instrumentation and Automation: Familiarity with laboratory instruments and their n
integration into Empower.
• Experience with troubleshooting instrument-specific issues.
• Regulatory Knowledge: Familiarity with 21 CFR Part 11 compliance and GxP guidelines.
• Understanding of data integrity and validation in regulated environments

3. Experience

• Industry Experience: Minimum 2–5 years of experience in laboratory IT support,
instrument validation, or chromatography systems.

• Hands-on experience in pharmaceutical, biotech, or regulated environments.

• Customer Support: Proven track record of providing technical support to end-user

• Experience in troubleshooting hardware and software issues remotely and on-site.

4. Certifications

Relevant certifications are a strong plus, such as:
• Waters Empower Certification (if available through Waters Corporation)
• IT certifications like CompTIA A+, Microsoft Certified:
• Azure Fundamentals, or ITIL.
• Instrument vendor-specific certifications (e.g., Agilent, Thermo Fisher)

5. Soft Skills

• Problem-Solving Abilities: Strong analytical and troubleshooting skills for both hardware and software
• Communication Skills: Ability to explain complex technical concepts to non-technical users.
• Skilled in documenting issues, creating SOPs, and writing reports
• Teamwork and Collaboration: Experience working with cross-functional teams, including IT,
QA, and laboratory personnel.
• Adaptability: Capability to manage and prioritize tasks in a dynamic, fast-paced
environment.

6. Preferred Additional Qualifications

• Hands-on experience with other chromatography data systems or laboratory IT solutions.
• Exposure to laboratory information management systems (LIMS) or electronic lab notebooks (ELN).
• Knowledge of scripting or automation tools to improve workflows (e.g., Python, VBA, or PowerShell).

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,100.00 - $130,600.00.

Benefits
CGI’s benefits are offered to eligible professionals on their first day of employment to include:
•Competitive compensation

•Comprehensive insurance options

•Matching contributions through the 401(k) plan and the share purchase plan

•Paid time off for vacation, holidays, and sick time

•Paid parental leave

•Learning opportunities and tuition assistance

Skills:

·  Data Validation

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.