Senior System Engineer - Retail POS support

Job description

Position Description:

Job Title: Service Desk Analyst – L2Position: Systems EngineerExperience: 5 Years to 10 YearsCategory: Software Development/ EngineeringMain location: BangalorePosition ID:
Employment Type: Full TimeQualification: Bachelor's degree in Computer Science or related field or higher with minimum 1 years of relevant experience.
Understand and apply PCI security standards, addressing implications of breaches.Familiarity with various retail payment systems and technologies.Strong written and verbal communication skills for effective coordination.Work closely with on-site technicians and vendors to resolve issues.Maintain thorough documentation for administrative transactions and support activities.Comprehend retail operations and support functionalities.Daily operations support for POS systems, peripherals, and payment terminals.Regularly check logs and dashboards, identifying and resolving potential issues.Collaborate with engineering teams to identify and address gaps in alerting systems.Seek and implement opportunities for improved monitoring.Create and maintain Standard Operating Procedures (SOPs) and runbooks for support.Coordinate and manage requests for system enhancements.

Understand and apply PCI security standards, addressing implications of breaches.Familiarity with various retail payment systems and technologies.Strong written and verbal communication skills for effective coordination.Work closely with on-site technicians and vendors to resolve issues.Maintain thorough documentation for administrative transactions and support activities.Comprehend retail operations and support functionalities.Daily operations support for POS systems, peripherals, and payment terminals.Regularly check logs and dashboards, identifying and resolving potential issues.Collaborate with engineering teams to identify and address gaps in alerting systems.Seek and implement opportunities for improved monitoring.Create and maintain Standard Operating Procedures (SOPs) and runbooks for support.Coordinate and manage requests for system enhancements.

Level 1 | 2- 4 YEARS

Fundamental understanding of retail store devices and Tasks

Knowledge on POS systems, peripherals, and payment terminals

Basic troubleshooting knowledge on pumps/fule and POS related issues

Excellent communication skills

Experience in managing us customers

Good documentation skills

Ability to coordinate and manage conversations with multiple stakeholders

Level 2 | 4- 6 YRS

Understand and apply PCI security standards, addressing implications of breaches.

Familiarity with various retail payment systems and technologies.

Strong written and verbal communication skills for effective coordination.

Work closely with on-site technicians and vendors to resolve issues.

Maintain thorough documentation for administrative transactions and support activities.

Comprehend retail operations and support functionalities.

Daily operations support for POS systems, peripherals, and payment terminals.

Regularly check logs and dashboards, identifying and resolving potential issues.

Collaborate with engineering teams to identify and address gaps in alerting systems.

Seek and implement opportunities for improved monitoring.

Create and maintain Standard Operating Procedures (SOPs) and runbooks for support.

Coordinate and manage requests for system enhancements.

Project Specific Requirements

Technical Proficiency: Understanding of retail systems, POS, and payment technology.

Problem-Solving: Capability to resolve daily support issues efficiently.

Team Collaboration: Work effectively with various teams, including technical and operational staff.

Analytical Skills: Ability to assess system performance and identify issues.

Skills:

·  Help Desk/IT Services
·  Technical Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.