Tech Bar Consultant - Glasgow

Job description

Position Description:

Join CGI as an Tech Bar Consultant, supporting our exciting, high-profile client base and working on our customer site in Glasgow.

Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our Tech Bar Consultants are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

The Tech Bar Engineers/Consultant are responsible for monitoring and responding to incident and problem tickets, effectively being the front line of support for requests.

This role will include picking up incidents and problems and involve the following duties:

•Walk ins – Incidents and requests – 1st line fixes / 2nd line support
•Arranging appointments for Tech bar visits / desktop team visits.
Work closley with desktop team
•Hardware allocations to users such as new equipment and peripherals
•Point for users to drop off kit and collect kit.
•Microsoft Office / Teams support
•VPN troubleshooting
•Windows 7 / 10 support
•Assist with Service Desk Tickets
•Hardware hand overs / new starters (Initial device set up Laptop/Mobile)
•Process leaver returns
•Process/fill out asset handover forms (incl. starter/leaver/transfer)
•Act as a point of contact for client questions
•MacAfee one time recovery
•Bitlocker one time recovery
•Laptop Loan administration
•Mobile device allocation / setup and MDM admin
•Tech bar stock room monitoring / audit of spares within
•Assisting Desktop Support Engineers where necessary.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role
Key Skills Include:
• Ticket and queue management
• Ability to repair and fault find
• Diligence and an eye for detail
• Effective communication skills
• Ability to effectively work as part of a team and on an individual basis
• Time management
•Wide variation of technical awareness
• IT Service Management system/ Service Now/Remedy
•Windows 10 Support (knowledge of)
•Knowledge of popular operating systems, software applications, and remote connection
systems

Skills:

·  Process Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.