ServiceNow SPM consultant

Job description

Position Description:

Join CGI!

Founded in 1976, CGI is one of the largest IT and business consulting services companies in the world. We rely on expertise and results to help accelerate our clients’ digital transformation. Across 21 industries and 400 locations worldwide, our 93,000 professionals deliver end-to-end, scalable, and sustainable IT and business consulting services, provided locally.

Position Description

As a ServiceNow SPM Junior Consultant, you will support our clients in the operational execution of ServiceNow processes within the Strategic Portfolio Management (SPM) module. You will play a key role in end-user support, ad hoc reporting, and continuous improvement activities to ensure optimal performance of SPM functionalities.

Responsibilities

Execute procedural process steps in ServiceNow within the SPM module.

Provide end-user support via tickets, email, Teams chat, or video calls.

Create ad hoc ServiceNow reports as required.

Perform simple data-oriented analyses.

Contribute to continuous improvement efforts, including User Acceptance Testing (UAT).

Key Requirements

Basic knowledge of the ServiceNow SPM module (demand, project, program, portfolio, resource management, reporting).

Fluent English (written and spoken).

Comfortable with direct communication with end-users.

Availability to work according to the Paris time zone (±1 hour).

Strong attention to detail and ability to follow standardized procedures.

Proactive, organized, and willing to learn.

Nice to Have

Previous experience working with ServiceNow in an operational or support role.

Understanding of IT service management processes.

Experience collaborating with international teams.

Interest in developing a career within ServiceNow platforms and certifications.

What We Offer

Permanent contract.

Continuous training and access to official ServiceNow certifications.

Hybrid / remote work model.

Participation in the company’s stock purchase plan from day one.

Opportunity to work on innovative ServiceNow projects for major international clients.

Flexible compensation (childcare voucher, meal voucher, transport card, etc.).

Life and accident insurance.

Collaborative and growth-oriented environment.

Flexible career path adapted to your professional goals.

Access to internal knowledge communities.

Skills:

·  French
·  Incident Management
·  ServiceNow
·  English
·  Spanish

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.