ServiceNow Developer

Job description

Position Description:

Challenge yourself and change lives, transforming complex systems and essential infrastructure that everyone relies on. Our ServiceNow Technical Design & Developer are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.

Your future duties and responsibilities:

The ServiceNow Technical Design & Developer will play a key role in configuring new and existing environments. This individual will be a technical designer for ServiceNow code and architecture, and work with architects and implementation consultants in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.

In this role, you will design, prototype, implement, and deploy innovative solutions, including business rules, client scripts, UI pages, scheduled jobs, import sets, and custom integrations such as SSO, CMDB, and SaaS connectors. You’ll also integrate legacy systems with ServiceNow using advanced tools like mid-server, web services, and ChatOps.

You will lead the development of both existing and custom applications within ServiceNow, including creating a seamless Service Portal and Service Catalog experience. With a focus on maintaining a highly available and recoverable environment, you’ll use update sets to migrate customizations across instances and provide advanced administrative support, troubleshooting, and bug fixes while documenting and updating operational policies.

Collaboration is key in this role—you’ll work closely with process managers to understand business needs, identify pain points, and drive improvements. Your commitment to continuous learning and staying at the forefront of ServiceNow best practices will ensure our platform remains cutting-edge. If you thrive in a dynamic environment and are passionate about leveraging your ServiceNow expertise to deliver impactful solutions, we want to hear from you!

Required qualifications to be successful in this role:

We're looking for a range of the following skills and experiences:

• Demonstrable experience of ServiceNow development and IT service management process design
• ServiceNow System Admin Certification
• ServiceNow Implementation Certifications, i.e. the platform, ITSM, CSM, ITBM, ITOM, HRSD, SecOps and GRC
• Overarching understanding of ServiceNow Enterprise product suite
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalogue, Request, and CMDB
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follow ServiceNow best practices (including scripting, security, implementation)
• Display aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• ITIL foundation certification

Skills:

·  Leadership
·  ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.