Servicedesk Support (m/f/d)

Job description

Position Description:

CGI is one of the five largest independent IT service providers in the world, and we offer a valued corporate culture coupled with a strong work-life balance. We are an owner-managed global IT service provider with national and international clients.

Within CGI, the "Defense and Intelligence" metro market organization offers a comprehensive end-to-end portfolio to optimally support our clients in the public and private sectors in their digital transformation.

As part of our team, you will be responsible for processing and maintaining tickets and operating Linux- and Windows-based infrastructures, system platforms, and applications.

Your future duties and responsibilities:

• You will communicate with customers and users via phone, email, and ticketing systems.
• You will handle troubleshooting and provide technical support or escalate the issue to your colleagues in 2nd-level support for more complex cases.
• You will create reports, documentation, and HowTo guides.
• You will assist in managing system environments and platforms.

Required qualifications to be successful in this role:

You should bring some of the following qualifications:
• You have some experience in technical support and working with ticketing systems.
• You may have already gained initial insights into IT service management (e.g., incident, problem, change, and release management).
• You may have had initial exposure to or experience with Windows servers and their system administration, or with Windows server applications (e.g., Active Directory, Exchange, SQL Server, Web Server).
• You may have had some exposure to virtualization technologies, database systems, backup & restore, cloud technologies, networks, or monitoring tools.

WHAT WE OFFER
• With us, you'll find colleagues who are fun to work with. We approach each other openly, use first names across all positions, and don't think in hierarchies or silos.
• You'll mostly work from your hometown – because we take customer proximity literally and work-life balance is important to us.
• You'll benefit from flexible working hours and, depending on your client situation, have the option to work from home.
• The right training courses and certificates will advance your professional development. Our e-learning platform Academia allows you to learn wherever and whenever you want.
• You can invest a portion of your gross salary in CGI shares – up to a maximum of 3% of your monthly salary, we'll match each euro for every euro you earn.
• We'll also let you participate in the company's success: You'll receive a profit share based on your individual performance and how we as a company have achieved our financial goals.
• Sabbaticals and parental leave are supported. They are not a career-stopper with us!
• We're by your side, even when things aren't going well: You can take special leave, and our advice hotline is always available.
• A variety of joint events and leisure activities strengthen your bond with your colleagues.

*LI-VF1

Skills:

·  English

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.