Service Transition and Onboarding Consultant

Job description

Position Description:

Discover where complex meets meaningful as a Service Transition and Onboarding Consultant in our Business Consulting and Service Advisory Practice team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and transform the user experience in the UK.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award recognising our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. We are happy to discuss remote or hybrid working.

As part of the successful and expanding Business Consulting and Service Advisory Practice within GTO UK, we are seeking a Service Transition and Onboarding Consultant to support clients in the onboarding of new suppliers and services into existing ecosystems. This role will be pivotal in ensuring smooth transitions while adhering to both ITIL and SIAM frameworks. The consultant will work alongside clients to ensure the successful integration of new services or suppliers, managing every stage of the transition and delivering solutions that meet the clients’ business objectives.

Your future duties and responsibilities:

This role involves working in complex, multi-vendor environments where you will draw on your experience in service transition, onboarding, and operational management to ensure that new services or suppliers are seamlessly integrated into established service delivery ecosystems. You will support clients through the full lifecycle, from planning to design, through to deployment and into operational readiness, ensuring that both ITIL best practices and SIAM principles are applied effectively.

We are looking for individuals with strong experience in service transition and supplier management, who can demonstrate an ability to manage relationships and ensure successful onboarding. Consulting experience is desirable, but not essential, although you must be confident in engaging with clients and articulating your service management expertise clearly.

Key Activities:
• Manage and oversee the transition and onboarding of new services or suppliers into existing client ecosystems, ensuring alignment with SIAM and ITIL frameworks.
• Lead the development of transition plans, ensuring that new services or suppliers meet predefined service requirements and are seamlessly integrated into existing processes.
• Support the design and implementation of target operating models, with a focus on service readiness, operational support, and the long-term sustainability of new services.
• Act as a liaison between clients and suppliers to ensure that onboarding activities are aligned with the client’s overall service management strategies and goals.
• Provide subject matter expertise in service transition and onboarding, offering strategic advice and hands-on support to ensure smooth handovers from project teams to operational teams.
• Conduct service readiness assessments, ensuring that all necessary criteria are met before new services or suppliers are transitioned into live operations.
• Collaborate with client stakeholders to ensure smooth communication and coordination between internal teams, suppliers, and service providers throughout the transition lifecycle.
• Use SIAM best practices to ensure that multi-vendor ecosystems are managed effectively, fostering collaboration between different suppliers to maintain service performance and accountability.

• Support continuous improvement initiatives post-onboarding, identifying opportunities to optimize service performance and supplier relationships.
• Produce high-quality reports, transition plans, and other documentation to ensure clear communication and alignment throughout the onboarding process.
• Support the ongoing development of our business identifying opportunities to further support and drive customer value

Required qualifications to be successful in this role:

• Strong experience in service transition and onboarding, with the ability to manage complex projects involving multiple suppliers and stakeholders.
• Proven understanding of both ITILV3 or ITIL4 frameworks, with experience managing transitions in alignment with ITIL best practices.
• Knowledge of SIAM frameworks, with experience in managing supplier relationships in a multi-vendor ecosystem.
• Excellent communication and stakeholder management skills, with the ability to work with senior client stakeholders and third-party suppliers.
• Experience in planning and executing service transitions, including creating detailed transition plans, conducting readiness assessments, and managing the end-to-end onboarding process.
• Ability to produce high-quality written materials (reports, transition plans, service design documentation) to a professional standard.
• Ability to identify and address risks or issues that may arise during onboarding, with strong problem-solving and conflict resolution skills.
• A self-starter who can operate independently while collaborating effectively within a broader team.
• Strong commercial understanding in relation to IT services, SLAs, contractual obligations, contract delivery and managing dependencies across multiple parties.

Desirable qualifications and experience:
• Experience working in a Service Integration and Management (SIAM) environment, managing multiple suppliers across different service areas.
• Knowledge of service management tooling and the ability to ensure alignment with service transition requirements.
• Familiarity with public sector projects and government standards for service management.
Experience in managing transitions related to cloud-hosted services or modern digital platforms.
ITIL Expert certification or progress towards achieving this qualification.
• Familiarity with organisational change management principles and methods for enabling successful change.
• Relevant Academic and Professional Qualifications.

Skills:

·  Client Management
·  Finance
·  Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.