Service Now Business Analyst

Job description

Position Description:

Are you a creative thinker who loves to be part of technologies world and solving problems? Are you passionate about continuous improvement, pushing yourself and challenging teams to reach the next level? We are seeking Business Analysts to join our Intelligent Enterprise production Center of CGI Global Delivery Center Iberia. You will part of a delivery team and participate in a long-term program for a Service Now implementation and rollouts for several countries. In addition, you will receive knowledge in Service Now during initial onboarding and be part of Business Analyst team working with different users in France, Brazil, Portugal, Spain and Poland.

Your future duties and responsibilities:

• Support implementation of business requirements from initial proposal to final delivery
• Develop a thorough understanding of client’s requirements
• Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process
• Build a trusting relationship with the stakeholders and guide them to adopt the best solution
• Take ownership for the quality of the solution delivered and ensure it is tested thoroughly
• Demonstrate working solutions to stakeholders
• Prepare training materials and conduct user training as required

Required qualifications to be successful in this role:

Essential Qualifications (mandatory)
• +5 years of experience as ITSM Service Now Business Analyst
• Strong verbal and written communications skills
• Client presentation development; executive presence
• Experience with “Employeee Center”, CMDB, Service Request Catalog, Change/Incident/Requests
Preferred Qualifications (not mandatory)
• At least 2 years of professional experience supporting the configuration and development of IT solutions
• Supervisory experience working with a diverse internal and client teams
• Ability to produce documentation utilizing the MS Office Suite
• Experience in test plan creation and execution, including automated test scripts
• ITIL Foundations Certification
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards

Skills:

·  ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.