Service Analyst

Job description

Position Description:

This role is hybrid and requires you to be at our downtown Toronto office at a minimum 1 days per week - subject to change at any time. 

Primary Focus: Process and service client investment requests while ensuring compliance and accuracy.

Your future duties and responsibilities:

• Analyze and interpret client requests in accordance with policies, procedures, and compliance guidelines for both registered and non-registered investments.
• Complete client requests through accurate data entry within the book of record.
• Manage digital images and servicing activities for client accounts.
• Operate information retrieval systems to research and extract records following established guidelines.
• Ensure quality assurance by maintaining information accuracy and business process integrity.
• Contribute to continuous improvement by streamlining departmental processes, templates, and standards to enhance project outcomes.

Required qualifications to be successful in this role:

• Strong attention to detail and accuracy.
• Ability to work in a fast-paced, SLA-driven environment.
• Proficiency with information systems and data entry.
• Knowledge of investment products and compliance guidelines is an asset.
• Excellent organizational and problem-solving skills.

Skills:

·  Analytical Thinking
·  Business Analysis
·  Business Process Consulting
·  Client Management
·  Financial Services
·  Service Strategy Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email . Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.