SAP Release Manager

Job description

Position Description:

Are you ready to embark on an exciting technical journey and become part of our SAP Platform Operations team? Do you want to support our clients worldwide, ensuring their systems' safety, availability, and smooth IT operations? Are you motivated by the opportunity to work remotely in the SAP Service Desk area, closely collaborating with our SAP Basis and SAP Authorizations teams?
If your answer is YES, then you are the person we are looking for! CGI is hiring a new colleague to join our growing team, which provides innovative solutions across CGI and its clients and provides this is a unique opportunity to get involved and learn valuable skills related to the SAP Release Management process.

Your future duties and responsibilities:

• Work closely with the customer to ensure effective collaboration and understanding of requirements in area of SAP Release Management process.
• Communicate clearly with multiple process stakeholders on the customer's side to align on goals and expectations related to individual SAP releases.
• Drive and manage individual SAP releases to ensure they are delivered with minimal deviation, complete in scope and within defined timeframe.
• Efficiently escalate topics to the governance group on the customer's side to address any issues or share risks with potential impact on release completion in time and budget.
• Cascade tasks suitable for standardization to a group of CGI release coordinators focused on less senior support tasks.
• Coordinate delivery of release management process from an organizational and quality control perspective.
• Work in a multicultural and multinational distributed environment.
• Experience continuous growth in experience and responsibility.
• Develop advanced knowledge of the client’s environment, procedures, and specifics.

Required qualifications to be successful in this role:

• Interest to start and get involved into SAP Release Management area for long term.
• Experience with active Service Coordination and Service Management.
• Familiarity ITIL processes, such as Change, Incident, Problem, and Service Request Management.
• Ability to set priorities and work under pressure as part of a team.
• Knowledge of ServiceNow and JIRA ITSM tools.
• A positive "can-do" and "will-do" attitude.
• Strong ownership of assigned tasks and responsibilities.
• Ability to clearly articulate recommended solutions for various service situations.
• Ability to independently develop your skills over the long term.
• Very good written and spoken English skills.
• A university degree (Bachelor’s and above) is a plus.

What do we offer:
• Great mixture of friendly atmosphere and stability of one of the biggest IT companies (Our employees stay with us for more than 8 years on average)
• Possibility to purchase company share and participation in company profit
• Professional growth and development through certified training programs and knowledge sharing
• The full-time contract for an indefinite period
• Flexible working hours
• Home-office upon agreement
• Professional growth and development through certified training programs and knowledge sharing
• Multi-sport card
• 900 CZK/monthly for your leisure activities
• 140 CZK meal vouchers
• 5 weeks of vacation + 3 sick days
• 30 days of fully paid sick leave
• Company loan without interest
• Mental health program
• Friendly working together culture

Skills:

·  Change Management
·  English
·  ITIL
·  Release Management
·  SAP Authorization
·  SAP Basis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.