SAP Application Service Delivery Manager - German Speaking (m/f/d)

Job description

Position Description:

We’re establishing a brand-new technology and innovation hub in Sofia – and you can be part of it from day one.
Here, you won’t just be shaping our services for German clients; you’ll also help us build a strong presence in the Bulgarian market. You’ll collaborate closely with our teams in Germany, bring in your ideas, and influence the tools, processes, and culture of our new Sofia location from the ground up.
In short: We’re blending the energy of a fresh start with the reliability of a global player. If you’re excited about building something new both locally and internationally, this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory

Your future duties and responsibilities:

Modern public sector organizations are undergoing major digital transformation initiatives. Ministries and government agencies are modernizing their application landscapes, adopting cloud-based solutions, and optimizing critical business services to increase efficiency, agility, and service quality. As an SAP Service Delivery Manager, you will play a key role in ensuring the successful delivery and continuous improvement of business-critical SAP and enterprise application services for our clients. You will act as a trusted advisor, working closely with customers, delivery teams, and stakeholders to drive operational excellence, service quality, and long-term client satisfaction. This role combines service management, client engagement, and strategic consulting in complex enterprise environments.

·  Managing SAP/application service delivery projects in close collaboration with delivery and support teams

·  Ensuring SLA compliance and transparent communication toward clients and stakeholders

·  Driving high-quality delivery of contracted application services within agreed financial targets

·  Acting as the primary escalation point for clients regarding SAP/application services

·  Building and maintaining trusted client relationships, including communication with senior stakeholders and CxO-level contacts

·  Organizing and leading regular service governance meetings (e.g. Service Delivery Boards)

·  Identifying opportunities for service optimization, automation, and continuous improvement

·  Coordinating change requests and introducing new service components based on client needs

·  Driving cross-selling and upselling opportunities within existing accounts

Required qualifications to be successful in this role:

·  Experience in Service Delivery Management, Application Management, or Managed Services environments

·  Degree in Information Technology, Business Informatics, or a comparable qualification

·  Strong experience with SAP environments and enterprise applications

·  Experience working with application outsourcing or application managed services

·  Proven experience managing client relationships in complex enterprise environments

·  Strong understanding of ITIL-based service management processes

·  Experience leading virtual or international teams is considered a plus

·  Excellent communication and stakeholder management skills

·  Fluent German and English skills (written and spoken) - German is mandatory

What We Offer:

·  Team Culture: You’ll find colleagues here who make collaboration enjoyable. We interact openly, use first names across all levels, and don’t think in hierarchies or silos.

·  Contract & Working Time: Permanent, full-time contract with a standard 8-hour workday.

·  Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model – combining office presence in Sofia with remote work from home.

·  Working Hours: Flexible working hours tailored to project needs and client requirements.

·  Leave Policy: 25 days of paid vacation + 1 day for your Birthday.

·  Premium supplementary health insurance package: Including coverage for prescription glasses, reimbursement of medical expenses, and dental care.

·  Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.

·  Career Development: Benefit from clear career progression paths and opportunities to grow within the company.

·  Continuous Learning: Access our internal learning platform, CGI Academia, to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.

·  Referral Rewards: Extend your network – refer friends and earn bonuses through our rewarded referral program.

·  Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.

·  Multisport Benefit: Аvailable at a preferential price for access to various sports and wellness facilities.

·  Office Environment: Work in a state-of-the-art co-working space in Sofia, with complimentary coffee, tea, and water to keep you refreshed throughout the day.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.