Salesforce Solution Architect

Job description

Position Description:

The Opportunity
CGI is building a Salesforce architecture capability for a long-term CRM transformation program for a major international retail client.
The initiative combines new greenfield Salesforce implementations, creating a modern customer engagement platform across multiple business domains.
The Salesforce landscape will primarily be built around:
• Salesforce Service Cloud

A key architectural component will be the integration of Service Cloud with enterprise contact center platforms, such as Genesys Cloud or similar CCaaS solutions.
This role offers true architectural ownership within a multi-year transformation program, working with a compact senior team and international stakeholders.

Your future duties and responsibilities:

What You Will Own
As Salesforce Architect, you will be responsible for defining and evolving the Salesforce solution architecture within the program.
Key responsibilities include:
• Designing the Salesforce architecture for Sales Cloud and Service Cloud
• Leading architecture decisions during replatforming and new capability development
• Defining integration architecture and API strategy between Salesforce and enterprise systems
• Designing Service Cloud integrations with contact center platforms
• Establishing architecture standards and best practices
• Supporting solution design with developers and technical leads
• Providing technical guidance to the Salesforce delivery team
• Participating in architecture reviews and key design decisions with international stakeholders

Required qualifications to be successful in this role:

Required Experience
• Strong experience with the Salesforce ecosystem
• Proven architecture experience with:
o Salesforce Sales Cloud
o Salesforce Service Cloud
• Experience integrating Service Cloud with call center / contact center platforms
• Experience designing enterprise integrations (API-based architecture)
• Experience delivering complex Salesforce implementations
Languages:
• English – working proficiency
• Czech – working proficiency

Nice to Have
• Experience with contact center platforms such as
Genesys Cloud
• Experience with additional Salesforce clouds
• Salesforce architecture certifications
• Experience in retail or high-volume customer environments

Team & Program Structure
• Initial team size: ~6 specialists
• Later phases: 10–12 team members
• Agile delivery environment
• International stakeholder collaboration

Working Model
• Hybrid work model
• Preferred location: Prague or nearby
• Initially 2 days per week in office during early project phase
• Later flexible by agreement
Travel:
• Minimal
• Occasional short trips within the EU (few days only)

What we offer:
· Share Purchase Plan
· CGI’s My Assistance Program
· Compensation for long term sickness up to 30 days
· Interest-free company loan
· Referral bonus
· Lunch vouchers – 140CZK
· Group life insurance
· Flu and tick vaccination
· MultiSport card
· Cafeteria Benefit System – 900CZK monthly
· Hybrid Working Model & Flexible working hours
· 5 weeks of vacation + 3 sick days
· Birthday Leave and CSR day
And many more…

Skills:

·  English
·  SalesForce
·  Salesforce
·  Salesforce Architect
·  Salesforce Comm. Cloud Cons.
·  Salesforce Sales Cloud
·  Salesforce Solution Design
·  Salesforce System Architect

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.