Sales Tool Helpdesk Analyst (Open to Fresh Graduates)

Job description

Position Description:

The main responsibility of the Sales Tool Helpdesk Analyst is to provide support to sellers and Sales team and to correctly submit B2B contracts in their CRM system. Assist sellers with compiling a product portfolio of what existing clients currently have, in order to help the seller contact the client and offer them new solutions, as the client is discontinuing old products.
Key Responsibilities

• Process incidents and requests, submitted by the users on our different platforms. This includes both technical issues and “how-to” questions.
• Provide live assistance on our chat support a few hours per week.
• Able to meet or exceed agreed service level targets with the client.

Qualifications:
** College Graduate
** Open to Fresh Graduates
** Amenable to 100% back-office role
** With basic trouble shooting experience is an advantage
** Basic technical skills will do
** Amenable to onsite training
** Amenable to work in Taguig

Skills:

·  English
·  Incident Management
·  Tagalog (Philippines)
·  Technical Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.