Production Support english and french speaker

Job description

Position Description:

Main Functions
Contribute to support and maintenance activities of the squad responsible for actuarial calculations and risk management within the IT team focused on actuarial and compliance systems.
Focus on the following applications:
• Mainly CIRIS
• PROPHET (packaged solution) and its ecosystem (in-house developed tools, managed platform)

Your future duties and responsibilities:

Background – Support and Maintenance:
Ensure the proper functioning, maintainability, and scalability of applications
Provide technical support to users
Monitor and handle incidents in compliance with application-level and internal service level agreements
Contribute to the relationship with the platform’s operators (incidents, requests)
Coordinate and ensure the processing and resolution of maintenance requests
Coordinate and ensure the successful implementation of technical changes
Contribute to platform testing activities
Contribute to the update of operational deliverables (e.g. reference documents, knowledge base)
Define non-regression and technical test cases and ensure test execution

Evolutions:
Challenge business requests and evaluate technical impacts for users
Define the technical solution to be implemented
Lead the solution implementation (technical lead, development, coordination, planning, validation)
Prepare or update relevant documentation

Transversal:
Contribute to communication of ongoing activities
Support continuous improvement in efficiency and knowledge sharing
Report regularly to the designated team lead and product owner
Ensure compliance with engineering rules and security standards

Required qualifications to be successful in this role:

Technical Skills:
Infrastructure:
• Network (Windows/Linux)
• Server (Windows/Linux)
• Virtual machine (VMware)
• Cloud platforms such as Azure or IBM Cloud (advanced level)
Development & Tools:
• Excel and VBA (practical level)
• .NET development (optional, basic knowledge)
• Java development (mandatory, intermediate level)
• ETL tools such as Informatica (mandatory, intermediate level)
• SQL / T-SQL (practical level)

Transversal Skills:
Experience working with Agile methodologies
Practical knowledge of ITIL

Soft Skills:
Strong client orientation and service mindset
Autonomy and initiative
Adaptability
Teamwork and collaboration

Languages:
French – B2 (Upper Intermediate)
English – B2 (Upper Intermediate)

Tools:
ServiceNow (practical level)
Jira (practical level)
Citrix (practical level)
Python (optional, basic knowledge)
Must be physically in Portugal, and a work at the office 3/5 days a week

Skills:

·  English
·  French
·  Incident Management
·  SQLite

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.