Performance Improvement Associate

Job description

Position Description:

As a Performance Improvement Associate, you will support the Navy’s Problem Solving and Process Improvement Office (PSO) in driving performance improvement initiatives across Navy and Department of the Navy commands. You will focus on strategic planning, process improvement, and change management to align with the Chief of Naval Operations (CNO) readiness goals. This role requires expertise in leadership development, cross-functional team coordination, metric tracking, and performance improvement methodologies, and is ideal for individuals who have a passion for problem-solving, an analytical mindset, and the ability to collaborate with diverse teams in a dynamic, mission-critical environment. This role involves periodic travel and requires a commitment to upholding the Navy’s high standards of professionalism, accountability, and mission focus

This position is located in our Washington, DC office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Your future duties and responsibilities:
- Assist in facilitating P2P design workshops and sessions to introduce P2P frameworks and metrics.
- Assist in developing, tracking, and refining outcomes and driver metrics, including creating driver trees and updating functional and technical data definitions.
- Support cross-functional teams with root cause analysis, corrective actions, and process improvement initiatives.
- Provide support for P2P forums, including preparing executive-level briefs and summaries and updating task management systems.
- Monitor progress on P2P tasks and coordinate status updates meetings for Echelon 1 and Supported Commander Forums ensuring alignment with Navy readiness goals.
- Develop and refine P2P artifacts, such as problem-solving canvases, dashboards, bowler charts, and scorecards to communicate progress to diverse audiences.
- Help drive organizational buy-in for performance improvement initiatives through strategic communication and change management efforts.
- Support cross-functional teams by applying process improvement tools and methodologies to address performance deficiencies and assist with root cause analysis.
- Benchmark and incorporate best practices from industry to recommend correction actions and implementation timelines.
- Assist in creating workflows, dashboards, and analytics to optimize performance management activities.
- Assist in developing and maintaining training materials including playbooks, guides, instructional resources, and practical exercises for problem-solving and process improvement.
- Assist in training Navy personnel on performance improvement methodologies and analyze feedback to refine training programs.
- Assist in evaluating the adoption and effectiveness of problem-solving and process improvement capabilities within commands.
- Assist in the collection and preparation of data for annual summaries and progress reports to Navy leadership.

Required qualifications to be successful in this role:

- Due to the nature of this being a government contract, US Citizenship and DOD Clearance is required.
- Bachelor’s degree OR three plus years’ experience in the areas of data analytics, process improvement, strategic planning, driver-based performance management practices, and program design. Four years’ additional experience substitutes for a Bachelor’s degree (minimum of seven years total); a Master’s Degree in business, finance, accounting, economics, engineering, information technology, or organizational change equals three years’ experience.
- Prior military or government service within the Department of Defense.
- Proficiency in performance improvement frameworks such as Change Management, Lean Six Sigma, Theory of Constraints, Agile or Scrum methodologies, and/or P2P.
- Experience in developing and tracking metrics, driver trees, conducting cause-and-effect analysis, and reporting structures.
- Proven ability to conduct root cause analysis, recommend, and implement corrective action plans.
- Exceptional written and verbal communication skills, including the ability to draft executive-level presentations, briefing materials, and summary papers.
- Proficiency in crafting change management strategies for organizational buy-in and engaging stakeholders across all organizational levels.
- Strong interpersonal skills to collaborate with Navy leadership and diverse stakeholders.
- Comfortable working in dynamic and iterative environments, adjusting priorities to meet evolving Navy goals and objectives.

Desired qualifications/non-essential skills required:
- Bachelor’s degree in finance, accounting, economics, engineering, information technology, or organizational change.
- Certification in Lean Six Sigma (Black Belt or higher) or other process improvement methodologies is a strong advantage.
- U.S. Navy Fleet experience and knowledge of Navy governance forums and reporting structures including Echelon 1 and Supported Commander forums (e.g., Aviation, Surface, SUB/Shipyards, Supply, MyNavyHR, Cyber Mission Force, Strategic Sealift, or Military Construction.
- Experience supporting Navy-specific initiatives, such as P2P, “Get Real Get Better” (GRGB), and familiarity with the Naval Performance Improvement Educational Resources (NPIER) toolset is a significant advantage.
- Understanding of organizational change management principles.
- Ability to recommend best practices from commercial organizations to enhance Navy process improvement efforts.
- Experience working as a consultant or advisor to senior leadership.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $150,800.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
Due to the nature of this government contract, US Citizenship is required.
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Skills:

·  Defense
·  Defense
·  English
·  Business Process Consulting
·  Change Management
·  Lean Six Sigma
·  Lean Six Sigma Black Belt

What you can expect from us:

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

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Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.