Olympic Core Banking Support Analyst

Job description

Position Description:

This position is part of an Application Support team, responsible for ensuring the stability and functionality of core systems and their interfaces. The candidate will provide Level 2 support, manage incidents and service requests, and deliver a high level of assistance to end-users. Activities include monitoring, troubleshooting, documentation, and escalation when necessary. Support is provided in shifts to ensure continuous service availability.

Your future duties and responsibilities:

Main Responsibilities
• Provide Level 2 application support to end-users
• Ensure proper escalation of unresolved issues to relevant teams, following predefined procedures
• Deliver excellent customer service by building and maintaining user trust and satisfaction
• Respect defined service levels and roadmaps
• Maintain and update technical knowledge base and support documentation

Required qualifications to be successful in this role:

Technical Skills
• Troubleshooting in AS/400 and Unix environments – Mandatory
• Proficient in SQL and data analysis
• Familiarity with production support tools (e.g., ServiceNow, JIRA) – Optional but valued
• Knowledge of core banking platforms or similar transaction systems
• Understanding of financial product processing (e.g., investment instruments, loans, deposits, remittances, FX)
• Good grasp of general ledger and accounting flows

Qualifications & Experience
• 5+ years total experience in IT roles
• 2+ years in supporting financial applications or similar environments
• 1–2 years of experience performing both first-line and second-line (L1 & L2) support
English – Expert level

Soft Skills
• Strong critical thinking and problem-solving skills
• Excellent verbal and written communication
• Proactive, persistent, and self-motivated attitude
• Willingness to continuously learn and improve

Skills:

·  Banking
·  Data Analysis
·  English
·  Unix

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.