Lead Analyst-OpenShift Platform (OCP) RTB Support

Job description

Position Description:

Company Profile:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: OpenShift Platform (OCP) RTB Support
Position: Lead Analyst
Experience: 8+ Years
Category: Software Development/Engineering
Job Location: Hyderabad
Mode of Work: Hybrid (3 Days WFO)
Position ID: J0326-0698

We are seeking an experienced OpenShift Platform (OCP) RTB Support Lead to manage and support Production and Non-Production environments. The role involves ensuring platform stability, managing operational activities, supporting application releases, and driving automation and operational excellence across the platform. The candidate will work closely with onsite teams, application teams, and vendor partners to ensure seamless Dev-to-Production transitions and maintain high platform reliability.

Behavioural Competencies :

• Proven experience of delivering process efficiencies and improvements
• Clear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and services
• Ability to plan, prioritise and complete your own work, whilst remaining a team player
• Willingness to engage with and work in other technologies

Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Your future duties and responsibilities:

Platform Operations & Support

Lead and manage OCP RTB support activities for Production and Non-Production environments.

Ensure cluster stability, availability, and performance during offshore hours.

Proactively monitor, troubleshoot, and resolve platform issues.

Coordinate with onsite teams and Red Hat vendor for platform incidents and root cause analysis (RCA).

Manage and govern incidents, JIRA tickets, and CTASKs ensuring strict SLA compliance.

Operational Management

Oversee daily operational requests including:

User access management

Namespace provisioning

Monitoring and alert configuration

Dashboard creation

Logging and reporting

Release & Deployment Support

Support application team releases including:

Secret creation

PVC creation

Quota updates

Deployment troubleshooting

Work closely with MIS and application teams to enable smooth Dev → Test → Production transitions.

Provide oversight on build, deployment, and release engineering processes.

Automation & Continuous Improvement

Lead automation initiatives to reduce manual operational tasks.

Identify process gaps and implement improvements across platform operations.

Drive RCA for recurring or intermittent issues in collaboration with vendor teams.

Contribute to platform scalability, resilience, and operational excellence.

Required qualifications to be successful in this role:

Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
---Must Have Skills---

Strong experience in OpenShift (OCP) platform administration and support.

Hands-on experience with Docker and Kubernetes.

Experience in Build, Deploy, and Release Engineering.

Strong knowledge of Software Configuration Management (SCM) tools:

Git

SVN

HARVEST SCM

Experience with CI/CD tools:

Jenkins (including Pipeline DSL)

IBM Urban Code Deploy

Experience in JFrog Artifactory administration.

Hands-on experience with build tools:

Maven

Ant

Gradle

Experience deploying enterprise applications on OpenShift and uDeploy.

Strong scripting skills for automation (Shell / Python or similar).

Advanced troubleshooting skills across infrastructure, platform, and application layers.

--Good to Have Skills---

Knowledge of GitOps principles and DevOps best practices.

Experience with monitoring and logging tools (Prometheus, Grafana, ELK, etc.).

Exposure to cloud-native architectures.

Familiarity with enterprise DevOps frameworks and CI/CD governance.

Experience working with vendor support teams such as Red Hat.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Skills:

·  Kubernetes
·  OpenShift

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.