Lead Analyst – IBM FileNet P8 Administration & Support

Job description

Position Description:

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Position: Lead Analyst
Experience: 10+ years
Shift: 1PM to 10PM IST
Main location: Bangalore/Chennai/Pune/Hyderabad

Employment Type: Full Time
Education Qualification: Any graduation or related field or higher with minimum 3 years of Relevant experience.
Position Description: We are seeking an experienced Senior FileNet Production Support Engineer with 10+ years of experience in IBM FileNet administration, production support, and operational management. The ideal candidate will be responsible for ensuring the stability, availability, and performance of enterprise FileNet environments while supporting critical migration, upgrade, and transformation initiatives.

Your future duties and responsibilities:

Monitor and manage FileNet batch jobs, ingestion workflows, and scheduled processes to ensure uninterrupted operations.
Proactively identify, troubleshoot, and resolve production incidents, job failures, and performance bottlenecks.
Support and maintain FileNet Content Engine, Object Stores, application servers, databases, and associated infrastructure.
Lead operational support activities during FileNet migration projects, including readiness assessments, migration monitoring, validation, and issue resolution.
Perform root cause analysis (RCA) for critical incidents and implement preventive measures.
Support FileNet environment setup, configuration management, patching, upgrades, and release deployments across DEV, TEST, and PROD environments.
Ensure operational readiness for new integrations, migrations, and platform enhancements.
Monitor system performance, storage utilization, and capacity trends, providing recommendations for optimization.
Drive automation initiatives for monitoring, alerting, job recovery, and operational processes.
Develop and maintain operational documentation, runbooks, support procedures, and knowledge articles.
Collaborate with application teams, infrastructure teams, DBAs, architects, and external vendors to resolve complex issues and support strategic initiatives.

Required qualifications to be successful in this role:

10+ years of IT experience with significant expertise in IBM FileNet P8 Administration and Production Support.
Strong knowledge of FileNet Content Engine, Object Stores, Security, Storage Areas, and FileNet architecture.
Experience supporting large-scale enterprise FileNet environments.
Hands-on experience with FileNet migrations, upgrades, and production deployments.
Strong troubleshooting experience involving FileNet, WebSphere Application Server, databases, and infrastructure components.
Experience with Oracle, SQL Server, or DB2 databases.
Knowledge of monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or similar platforms.
Experience with ITSM processes, including Incident, Problem, Change, and Release Management.
Ability to perform log analysis, performance tuning, and root cause investigations.
Experience with scripting and automation using PowerShell, Shell Scripting, or Python.

Skills:

·  Agile
·  Dojo toolkit
·  FileNet
·  IBM Websphere
·  Java
·  Java Enterprise Editions JEE
·  Linux
·  SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.