Inbound Sales Representative

Job description

Position Description:

CGI offers all-in-one cloud solutions that simplify payroll and human capital management. We take pride in our strong client relationships, with a very high satisfaction rate.
Every day, our members help thousands of clients process their employees’ payrolls across various industries. In this role, you will contribute to the success of local businesses within a dynamic team of over 700 professionals and more than 62,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:
• Keep Learning: We offer comprehensive and ongoing paid training on Canadian payroll.
• Work-Life Balance: A flexible weekday daytime schedule.
• Top Workplace: Recognized as one of the best workplaces in Canada (Best Workplaces certification).
• Employee Assistance Program: Health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies.
• Career Development: Supported by a professional development plan.
• Stock Purchase Plan: Profit-sharing plan available from day one.
• Flexible Benefits: Insurance plans that adapt to your needs, telemedicine, and much more!

Your future duties and responsibilities:

As an Inbound Sales Representative, your primary responsibility will be to manage and respond to inquiries from existing customers who can contact you through a variety of communication channels, including, but not limited to, phone calls, live chats or emails.

On a typical day, you'll perform the following tasks:
• Engage with existing clients by proposing our complementary payroll and human resources management solutions.
• Propose Solutions/Services: Offer tailored solutions/services to clients referred by customer service, using online and phone demonstrations.
• Record Sales Information: Capture necessary sales information to produce monthly performance reports and follow up on prospects and opportunities using a Customer Relationship Management (CRM) tool.
• Qualify Prospects: Ensure that the solutions and services presented are well-suited to the prospects’ needs.
• Client Retention: Conduct courtesy calls to maintain client loyalty.
• Achieve Performance Goals: Meet established annual personal performance objectives and collaborate with team members to achieve team goals.
• Participate in Initiatives: Engage in various solicitations and promotion initiatives.

Required qualifications to be successful in this role:

• Education or experience in sales, communications, or marketing:
• 1 to 3 years of experience in selling products and services over the phone.
• Ability to work with individual and collective sales targets.
• Experience in negotiating and finalizing commercial terms within set price and limits.
• Excellent command of French and English, both spoken and written (bilingualism is essential).
• Good knowledge of Microsoft Office tools (Word, Excel, etc.).
• Knowledge of payroll solutions, human resources, and time management (an asset).

#INDCGIC

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

·  Analytical Thinking
·  Customer Service & Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.