Incident Manager Senior

Job description

Position Description:

CGI is looking for an Incident Manager Senior to join the team.

Your future duties and responsibilities:

The purpose of the role is working under guidance as part of a technical team working across complex infrastructure environments to ensure the rapid and effective resolution largest incidents; and carry out global co-ordination, analysis of service collisions and monitoring of the execution of the changes until their closure; it has the technical knowledge of the general IT infrastructure layers to manage and maintain the core infrastructure that underpins production services.

Required qualifications to be successful in this role:

• Assisting in the management of IT incidents to minimise disruption to services and restore normal operations as quickly as possible.
• Receiving and documenting incident reports, prioritising, and categorising incidents according to severity and impact.
• Communicating with stakeholders and end users regarding incident status and resolution, documenting incident response procedures and best practices.
• Coordinating with technical teams to diagnose and resolve incidents, escalating critical incidents to higher level support to management, analysing trends within incident data, uncovering root causes and acting upon these.
• Organising and chairing Post Incident Reviews (PIRs) with a focus on ‘lessons learned’.
• Ensuring toolsets are updated regularly and accurately.
• Participating in post incident reviews to identify root cause and prevent recurrence.
• Delivering high quality presentations (verbal / written) on timelines, cause and resolution.
• Contributing to continuous improvement of incident management processes. Performs tasks to set up, operate, monitor, troubleshoot and execute preventive maintenance on the entire platform in accordance with established procedures and guidelines.

Skills:

·  Incident Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.