D365 Solution Architect

Job description

Position Description:

At CGI, we empower our clients to transform how they engage customers, optimise operations, and unlock new value through intelligent Dynamics 365 solutions. As a Dynamics 365 Solution Architect, you’ll lead the design and delivery of impactful solutions that connect strategy with execution—balancing advisory influence with hands-on delivery. You’ll work across diverse industries, shaping digital transformation programmes that enhance customer experience, streamline processes, and drive measurable results. This is an opportunity to take ownership, think creatively, and be part of a collaborative community driving the future of intelligent business platforms.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, and you will be expected to travel to CGI offices or client sites 2 to 3 days a week on average.

Your future duties and responsibilities:

In this role, you will lead the design and delivery of innovative Dynamics 365 solutions that empower clients to transform their operations and customer engagement. You’ll operate across the full lifecycle—from shaping strategy and creating high-level designs to guiding implementation and optimisation. Collaborating closely with clients and CGI teams, you’ll define architectures that align technology with business outcomes, ensuring every solution delivers tangible value.
You’ll have the opportunity to combine creativity and technical excellence while mentoring others and contributing to the growth of CGI’s Dynamics practice. Every project will offer variety and challenge—helping you to grow your expertise while influencing major transformation programmes.

Shape & Strategise: Define Dynamics 365 solution strategies aligned to client goals and digital transformation objectives.
Design & Architect: Create high-level and detailed architecture for Dynamics 365 Customer Engagement (D365 CX) and integrated Power Platform solutions.
Deliver & Lead: Guide implementation, lead workshops, and oversee solution governance to ensure high-quality delivery.
Collaborate & Advise: Engage with stakeholders at all levels, translating business needs into technical solutions that drive measurable outcomes.
Innovate & Optimise: Identify improvement opportunities, leverage Dataverse and Power Platform to extend functionality and efficiency.
Mentor & Share: Support and develop team members through coaching and knowledge sharing within CGI’s expert community.

Required qualifications to be successful in this role:

To thrive in this role, you’ll combine deep Dynamics 365 knowledge with strong stakeholder engagement and architectural experience. You’ll be comfortable advising senior clients, shaping solutions, and delivering practical, business-aligned outcomes.
You should have:
Proven experience designing and delivering Dynamics 365 Customer Engagement (D365 CX) solutions.
Strong understanding of the Microsoft ecosystem, including Power Platform, Dataverse and M365 integration.
Experience developing high-level design (HLD) documentation and solution architectures.
Familiarity with architecture frameworks and methodologies (Agile, SAFe, TOGAF, RCDA etc.).
Excellent communication, stakeholder management and problem-solving skills.
A proactive and adaptable approach, able to balance strategic thinking with hands-on technical delivery.
Experience mentoring or supporting the development of others within a project or practice environment.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.