Customer Service Associate

Job description

Position Description:

Do you want to take control of your future? Do you want to take your career to the next level as part of a dynamic company that gives you a direct stake in its success? CGI is looking for multiple Customer Service Associates to join our Troy, Alabama team.

The ideal candidate will be able to apply their communication skills (verbal and written) to provide excellent customer service in a client-focused and service-oriented environment. This position would suit a positive, innovative, and enthusiastic solution-finder.

This position is located in Troy, AL and requires you to work onsite.

Your future duties and responsibilities:

• Responsible for assisting customers with service calls for a broad range of products
• Service and problem resolution to include receiving and investigating customer inquiries regarding services and issues
• Effectively handling upset customers
• Multi-tasking through diverse client-facing systems to document calls and transfer funds accordingly

Hours for this position are Monday-Friday, 10:00 AM-7:00 PM (No weekends)

Required qualifications to be successful in this role:

CGI will invest in your future success in the role using project-based learning for four weeks of PAID training onsite at our Troy, AL office. The hours of training will be 8:00 AM-5:00 PM Monday-Friday, during which perfect attendance will be required for completion.
• Learn independently
• Initiative to solve problems
• Ability to engage others in conversation
• Ability to actively listen and respond in a positive, empathetic manner
• Verbal and written communication skills
• Creative thinking
• Dedicated to quality
• Multitasking (listening, obtaining information, understanding the problem, and querying the customer
• Navigating and understanding multiple computer screens
• Learning and retaining large amounts of information
• Must possess a high school diploma or GED

“CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $12.00 - $15.00/hour”.

At CGI, we call our professional’s CGI Partners to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. Benefits for a CGI Collections Representative include:
• Generous employee referral program
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment
• Back-up care options, Pet insurance, My Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs, and more

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.