Cloud Technical Analyst

Job description

Position Description:

Working as a Managed Services Cloud Technical Analyst to play an instrumental role in CGI All Payments solution managed services in a MS Azure / Amazon AWS architecture environment. Individual will manage various day-to-day client technical services requests, application troubleshooting, and overall technical/operational management of the CGI solution. Slight requirement and development activities may be performed with the goal of timely service request resolution and maintaining the daily operations/administration of the CGI All Payment Solution.

Your future duties and responsibilities:

• Proactively monitor, support and troubleshoot CGI All Payments application regarding its system health and operation with respect to resolving managed service requests and supporting production matters per the Managed Services Operational Framework.
• Promptly and professionally answer incoming calls / emails, determine the caller’s needs, answer general inquiries and / or gather appropriate information to support timely resolution of the requests.
• Accurately document the call, and if applicable, initiate and follow the appropriate workflow when the issue is not immediately resolved.
• Stay informed of system status and other technical dependencies that may affect the applications front-end or back-end user experience.
• Work with client and client assigned personnel in the resolution of functional request while providing the resolution according to Service Level Agreements.
• Support user and system administration as needed to maintain a healthy and functional CGI All Payments Solution.

Required qualifications to be successful in this role:

• Bachelor's Degree
• 3-5+ years of relevant work experience (managed services, application support, application administration, Help Desk)
• Familiar with MS Office applications (Excel, Word, PowerPoint, Visio, and Project) with regards to documenting maintenance plans, reports, and / or procedures.
Be a team player, can work independently, and self-motivated
• Exceptional communications skills with regards to interacting with various cross-functional team members and in writing maintenance support documents
• Experience reviewing and analyzing server, middleware, application logs, managing/changing cloud architecture configuration and working closely with the development team with regards to managing software quality
• Experience supporting customer facing three tier applications and have the ability to resolve service requests while working with third party technical product teams
• Experience using system monitoring tools such as Microsoft Operations Manager, Prometheus, Oracle Enterprise Manager, Wily, or Splunk to analyze, manage, and report on system health and security center services
• Work may require flexible work periods to address application and client needs

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,800 -$165,200.
CGI anticipates accepting applications for this position through October 30, 2024.
At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI s benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#DICE

Skills:

·  Cloud Computing
·  Help Desk/IT Services
·  Linux
·  Unix

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.