Business Analyst (Banking Payments)

Job description

Position Description:

At CGI, we are redefining the future of payments by delivering innovative solutions that enable banks and financial institutions worldwide to operate with speed, accuracy, and resilience. As a Payments Business/Functional Analyst, you’ll play a pivotal role in shaping how our flagship product, CGI All Payments, evolves to meet the needs of a global client base. You will collaborate closely with clients and project teams to transform business challenges into practical solutions that deliver measurable impact. In joining our community of experts, you’ll have the opportunity to influence the future of cross-border payments while contributing to transformative projects that drive financial industry change.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This is a hybrid position, but you will need to be able to work in our London or Glasgow office 2/3 days a week and travel to client sites as required for implementations etc. There maybe also be opportunities for some travel within Europe as well.

Your future duties and responsibilities:

In this role, you will be at the forefront of our payments transformation projects, working with global banks and financial institutions to design and implement our CGI All Payments solution. You will take ownership of analysing customer requirements, translating them into clear business and functional specifications, and ensuring these are delivered through effective collaboration with design, development, and testing teams.
You will contribute directly to the success of our international programmes by engaging with clients, leading workshops, and influencing how payments technology evolves. Your input will shape core product development and enable clients to meet complex regulatory, operational, and strategic goals. Supported by a collaborative team, you’ll have the space to innovate, grow your expertise, and see your ideas come to life in high-impact solutions.
Key responsibilities:
• Analyse customer requirements and translate them into clear functional documentation
• Develop and deliver business requirements, use cases, and user stories
• Lead workshops and client meetings to capture needs and define solutions
• Collaborate with product developers, testers, and SMEs to ensure successful delivery
• Contribute to the design of payment processing strategies and flows
• Support multiple projects simultaneously in an international context
• Continuously develop knowledge of payment standards, schemes, and industry regulations

Required qualifications to be successful in this role:

To succeed in this role, you should bring proven business analysis experience in financial services or payments, along with excellent communication, documentation, and stakeholder engagement skills. A strong understanding of payment processing flows, standards, and the software development lifecycle will be key to your success.
Essential qualifications:
• Experience working as a Business/Functional Analyst
• Strong track record in writing Business Requirements Documents (BRDs), use cases, and user stories
• Proven ability to translate complex client requirements into actionable specifications
• Knowledge of payment schemes and messaging formats (ISO20022, UK CHAPS, Faster Payments, AFT)
• Strong interpersonal and communication skills, with ability to work across diverse teams
• Experience in Agile project environments
• Solid understanding of the software development lifecycle

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.