Application Support Engineer (Junior)

Job description

Position Description:

Scope of work:
In principle, this role is to provide application support and maintenance services to our client. You will be part of a team that provides 24x7 service coverage which include work pertaining to, but not limited to, Monitoring, Incident Triage & Resolution, and Application Health Check.

You are expected to have proactive traits, troubleshooting know-how, observance, keen to support the applications, flexibility and committed work ethics.

Must be willing to work on shifts/weekends/public holidays within a secured premise.

Your future duties and responsibilities:

Responsibilities include:

• Comply with security policies and procedures of our client and CGI.
• Responsive to the issues and ensure SLA is met.
• Perform initial analysis of the incident to identify underlying issue, eg. Application Issues, DB Issue, network issue etc.
• Incident triage and resolution.
• Perform due diligence of the change record going to production.
• Professional interaction with stakeholders.
• Ensure services delivered with quality.
• Foster knowledge sharing with team members.
• Maintain support documentation.

Required qualifications to be successful in this role:

Experience and Qualification:

• Degree or Diploma in an ICT discipline.
• Working experience of 1-2 years as application support with exposure in two or more of the following areas: experience with banking/financial applications service ticket handling / incident management / ITIL supporting mission critical transaction system understanding of payment gateway or ACI products
• Fresh graduate may be considered if you are up to the challenge.

Technical Skills:

• Knowledge in Linux/Unix operating system (CentOS, RedHat).
• SQL commands and familiar with ORACLE database.
• Usage of ServiceNow / JIRA / DevOps tools.
• Understanding of AWS Cloud will be an added advantage.
• Know-how on Database performance analysis tools (Statspack, SQL tracing, AWR) will be an added advantage.
• Knowledge of shell scripting will be an added advantage.

Soft Skills

• Self-motivated, a team player and eager to learn new applications.
• Good communication and interpersonal skills.
• Commitment to service delivery, flexible and high adaptability.
• Analytical / troubleshooting skills.
• Reliable and able to work independently with “can do attitude”.
• Good command of English (written and spoken).

Skills:

·  Analytical Thinking
·  Java
·  .NET
·  Banking

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.