Application Support Analyst (intermediate)

Job description

Position Description:

This is a central and dynamic position, and you will be part of a regional diverse team that oversees US based real-time payment applications that are directly connected to Fedwire and Chips. There are currently 6 members on this team including your manager: 3 Java Developers and 2 Production Support Analysts. In this role you will gain in-depth exposure to both the business and technology aspects of our Payment team.

We look for business partnerships to undertake complex challenges, and we take pride in the value we create. For us, SQL and Java are just languages to express our ideas. We have the freshness and passion of FinTech tackling the challenges of a major international bank. We believe that all team members require a thorough understanding of all aspects of the software development cycle and the business in which our software operates.

One of the first challenges is to take an active part in a worldwide project involving all financial institutions and big corporations (ISO20022 project: Payment messages format change).

We believe this hybrid position would be enticing to anyone who wants to wear multiple hats and to broaden their skillset. During this mentorship, you will have an opportunity to be paired with our Lead Java Engineer to further develop your programming skills, every day will offer you new challenges and learning opportunities – and that’s why you will love it here!

TECHNICAL STACK:
JAVA │ SQL │ Python │ Selenium │PowerShell │ GIT │ Jenkins │Docker │Kubernetes │Unix/Linux

What will be your DAY-TO-DAY?
In this role, you will oversee the following missions:
-Providing technical and functional support (level 2 and 3) for our Payment applications, solving production system issues and reporting incidents to the appropriate chain of command.
-Developing applications to automate manual operational tasks as well as build custom, real-time, monitoring tools and reports.
-Performing post-deployment testing of new releases (quality assurance).
-Building and developing new features.
-Helping the team to improve the CI/CD practices and to automatize tasks.
-Communicating with different stakeholders in connection with applications failures, document and track case study issues and create remediation plans.
-Having a good understanding of the regulated environment you will operating in.
-Having a good understanding of the business requirements and optimize future procedures, with respect to our internal standards and ITIL processes.
-Taking part to the projects and the transversal tasks of the service.
-Willing to work on a shift and on-call rotation, with occasional weekend requirements.

Profile
Skills and Qualifications:
Competencies:
-At least 3 years in an Application Support / Production Support / DevOps Support position.
-University degree in computer science, DEC or equivalent technical Certifications
-Ability to work in a fast-paced, complex work environment.
-Given the nature of our business, ability to work under pressure.
-Effectively manage the customer relationship with the end-user community.
-Good understanding of the Agile and Continuous delivery.
-Strong analytical and problem-solving skills.

Technical Must Have:
-Comfortable working on UNIX/Linux and Windows environments
-Prior work experience or desire to further develop Java Programming skills
-Prior experience in test driven environments

Bonus skills:
-Experience in payments (SWIFT, Montran, Ach Plus, Fedwire, Chips)
-IBM MQ Series
-Previous experience with a real-time interface design.
-Knowledge of Capital Market and Investment Banking Activities.

LANGUAGE: French, English

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

·  English
·  French
·  Capital Markets
·  Customer Service & Support
·  DevOps
·  InvestmentBanks&SecuritiesDeal
·  Java
·  Linux
·  Unix

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.