Application Production Support

Job description

Position Description:

Are you ready to embark on a journey that combines your passion for finance and technology? Join us as a Application Production Support within CGI and become a vital part of our dynamic team, where innovation meets a welcoming environment.

Diversity brings a variety of ideas, perspectives and experiences to the workplace and creates a positive environment where everyone has the opportunity to thrive.
We are committed to enhancing and increasing diversity, equity and inclusion in academia and the technology workforce. We collaborate closely with clients and our professionals to empower people with disabilities and provide equal opportunities for all.

Your future duties and responsibilities:

• Support the business in their IT needs and understand the business workflows and scenarios
• Manage Incidents, Requests, Changes
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better post-release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Required qualifications to be successful in this role:

Technical Skills:

• Application Performance Monitor (Specifically Dynatrace)
• General IT infrastructure knowledge
• Particular knowledge and experience with RedHat Linux
• Shell script

Language Skills:

• English – 4 – Mastery

Soft Skills:

• Good communication skills
• Autonomous and proactive person
• Team player
• Think out-of-the box and come up with new ideas/ improvements for the processes
• Organizational Skills

Skills:

·  Analytical Thinking
·  English
·  Incident Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.