Insurance Claims Handler

Job description

Who are we?

AXA is the largest insurance brand in the world and the largest insurer by revenue.

We have 95 million clients across the globe and we employ over 214,000 employees globally, with 12,000 of those based in the UK and Ireland.

We generated a total Group revenue of over 91 billion Euros in 2010.

We are based at Middlebrook, adjacent to the Macron Stadium with 450 employees. Situated approximately 18 miles to the north west of Manchester. We can be reached directly by rail - via Horwich Parkway - or road - via the M61 and regional motorway network.

Are you looking for a career?

We handle claims for personal injury or property damage made against our commercial customers. This could range from £500 for a damaged carpet to a quarter of million pounds for the loss of a limb in an industrial accident.

Every claim is different and every claim needs to be handled with the same degree of professionalism and care.

You will be comfortable following procedures, whilst also being aware of the bigger picture and able to see the wood from the trees. You may come across potential fraud for example.

You will deal with people with empathy and understanding - whilst also being objective and fair. This will involve telling people things they do not want to hear at times.

You will be skilled at interpreting information you will collect from various sources, both written and over the phone; and you in turn will be able to communicate effectively with people.

You will be energised by working to stretching targets and receiving constant developmental feedback.

You will enjoy working in a team environment whilst also taking personal responsibility for your own work.

What skills do I need?

• Work experience of personal or commercial insurance or working for a legal practice in either pre litigated or litigated insurance claims.

• 
  
  Excellent communicator.
• Evidence of continuous personal development.
• Excellent PC skills with Microsoft Office software knowledge
• A clear confident manner, have active listening skills
• Good level of numeracy and literacy
• Ability to manage workload and prioritise effectively
• Supportive, enthusiastic team player

Additional job board published information

• Annual Bonus Scheme - typically 6% of annual basic salary.
• Joint contribution ('money purchase’) pension scheme.
  23 days annual holiday, increasing to 25 after two years service, to 28 days by 5th year of service (plus Bank Holidays).
• Flexible benefits scheme.
• Interest free season ticket loan scheme.
• 35 hour working week.
• Flexi time.
• Structured personal development.
• A comprehensive training package.
• Dress down days on Friday.
• Free drinks (tea/coffee etc).

Please ensure your application is completed and officially submitted on-line by the closing date.

Successful submissions will be acknowledged by email.

Please note we are unable to accept applications via email.

Contact Details:

Stacey Davies, Resourcing Partner,

*LI-MF