Business Analysis Expert

Job description

IT Asset Management is part of IT4IT domain. ITAM is the process of managing the lifecycle of hardware and software assets within an organization. This includes tracking the acquisition, deployment, utilization, and disposal of IT assets to maximize their value and minimize risks. The goal is to ensure that the organization's IT assets are used efficiently, are properly maintained, and comply with relevant regulations and licensing agreements. IT asset management helps organizations to make informed decisions about their IT investments, control costs, and mitigate security and compliance risks. IT asset management data is critical at AXA because of: 

· 
AXA strategic drivers , either internal drivers (TDO strategy, AXA One data approach, Group security One trust program) or external ones (IT asset reports/proofs required by Entities’ regulators for DORA, local regulations) 

· 
Entities’ and GO main ITAM business needs : collecting all IT asset inventory data for analytical purpose, accessing global reports relying on IT asset data  

 

The ITAM Team is organized in 2 main activities: ITAM Data Product and ITAM Data governance. 

 

This job post targets a Business Analyst position in the ITAM data governance workstream. 

The ITAM data governance is organized through global ITAM domains (1. Applications & Software, 2. Network, 3. Infrastructure, 4. Workplace).  ITAM data governance aims to provide  

Reporting to the ITAM data governance Manager, the Business analyst oversees the data governance of Silva cmdb. This role is Global. 

 

About the job

 

The ITAM data governance Business Analyst acts as the main point of contact regarding one or multiple IT asset domains. He/she fronts the interactions with the Entities, GO Products and Corpporate functions and with some key AXA GO’s teams to achieve his / her targets: 

· 
ITAM GPO

· 
Silva Product (product owner, developers)

· 
Silva data source owners (Product teams)

· 
Group Architecture

· 
Entities or Products’ IT asset data owners and data stewards 

· 
Silva cmdb data consumers (e.g. group or local security officers, digital sustainability team, tech debt team…) 

He / she is responsible to analyze and deliver minor ITAM data governance evolutions in a BAU, contribute as an SME to the design and impact analysis of major ITAM data governance evolutions in a project mode, design and deliver change management capabilities. 

 

Activities

·  Classify and monitor on a regular basis requests sent to ITAM through catalog items 

·  Oversee data governance major evolutions
·  Define to the approach, impact analysis and the design of an ITAM data governance major evolutions related to Silva evolutions (new interface, evolution of data model…) or the creation of Global ITAM report 
·  Following up the implementation of new Silva cmdb requirements in a project mode: based on the high level design, followup the low level design, organize Workshops, UAT and global deployment to deliver projects in a timely manner
·  Managing risk regarding the delivery and escalating the ITAM Data governance manager if needed
·  Propose a prioritization of major requests and contribute to the ITAM data governance roadmap (3-year and yearly)

·  Design and implement minor requests
·  Scope: Silva data model evolutions (field evolution, value list evolutions) following validation in ITAM Design Authority, ITAM reports evolutions (e.g. evolution of calculation rule)
·  Prioritizing backlog
·  Raising demands to Silva Product

·  Change Management
·  Prepare and deliver yearly ITAM trainings (e.g. ITAM introduction, Processes & Silva data model, Data quality management), maintain training material and publish it
·  Prepare and animate quarterly global ITAM Communities to keep GO, Entities and Corporate functions stakeholders updated on key information (data model evolutions, process and procedures updates, report refresh)
·  Support the ITAM GPO maintaining documentation (data catalog, data ownership, processes, procedures) 
·  Governance

· 
·  Contribute the ITAM program and product governance bodies (Product dialog, regular meetings with Silva, GSO, Architecture)  

 

Expected skills & experience

We are looking for someone with the following experience and skills:

 

Desired Experience

· 
Proven experience as senior project manager

· 
Experience in servicenow

· 
Experience in IT asset management 

Technical skills

 

· 
Thorough understanding of project management techniques and methods

· 
Outstanding knowledge of IT asset management and ServiceNow 

· 
Fluent in English

· 
Comfortable if a fast-paced environment 

 

Soft skills 

· 
Great interpersonal and communication skills to achieve good stakeholder management

· 
Sense of ownership and pride in your performance and its impact on the company’s success

· 
Critical thinker and problem-solving skills

· 
Team player acting in a One-Axa way

· 
Good time-management  

 

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

 

 

About the entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

 

At AXA Group Operations, we want to be recognized in three fields of action:

·  State-of-the-art Data Technology to drive customer experience
·  State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
·  High-Performing Global Team for stronger partnerships with AXA entities

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.