Digital Platform Specialist - Work location: Madrid

Job description

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Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.

YOUR WORK ENVIRONMENT:

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Within the Group, you will join the Group Underwriting Office, a newly created department to steer the performance of our insurance portfolio and support our reinforced focus on technical excellence. The platform will also contribute to define our global ambition and approach to new emerging risks related to the energy transition and cyber in the coming years.

Within this Department, you will be part of the Group CUO Transformation and Operations, a newly created strategic function (& trusted partner) within AXA GUO and AXA GIE; enabling the GUO Organisation, through partnership, collaboration, support and a continuous improvement / simplification mindset.

Our goal is to empower and simplify our organization, improve engagement across the AXA Group (GIE), underwriting community & create a meaningful, measurable impact. We do this by consistently collaborating with key stakeholders across AXA GIE functions, GUO and entities to drive the strategic priorities, with a disciplined approach, change management, clear communication and investing in our key strategic priorities.

This role is located in Madrid.

YOUR JOB AND DAILY MISSIONS:

Job purpose

The job purpose is to create and drive a strong internal Technical Underwriting Governance, Risks & Controls communications strategy, associated tools, and assets creation to support our Technical Platform Strategy. The key stakeholders are the GUO Leadership team, and their Teams and the AXA Group / GIE, AXA entities and the Group Communications.

Dimensions

• CUO teams (around 160+ permanent staff in France & Spain)
• AXA GIE
• AXA entities

Context & Major Challenges

The newly created Global Chief Underwriting Office is accountable for establishing, enabling, and driving profit and growth through Product Underwriting Strategy, Portfolio Design and Technical Underwriting Excellence in partnership with the AXA Entities, for Commercial, Retail, Life, Savings & Health.

The CUO Transformation & Operations team, under the leadership of the Head of Group CUO Transformation & Operations, is responsible for driving the strategy of CUO & its execution at all levels.

Key Accountabilities

Working with Group UW Governance & Performance Senior Manager, Group CUO Transformation & Operations Leadership Team and AXA GUO Leadership Team, as necessary, you will be accountable for:

• Development and implementation of GUO Technical Underwriting Platform Governance (Risks & Controls) Communications Framework in support of the GUO Technical Excellence strategic roadmap.
• Deliver communications plan and assets for critical UW Governance and Risk Appetite updates in support of our strategy.
• Development, implementation, and maintenance of GUO Technical Underwriting Governance (Risks & Controls) Communications Tools, including:
  • The development and ownership of communication Tools, including GUO Intranet site, communication email tools to support communication of all Underwriting matters (Rules & Guidelines, Policy, and Standard changes, etc). Ensuring efficient management of central sites/platforms including Intranet.
  • Ensure consistency of the GUO SharePoint site(s) (and other platforms) ecosystem, with the objective of simplifying and homogenising our Communication tools and usages.
  • Develop a strategy for how GUO stores and communicates Underwriting Risk Appetite changes with the entities, support in the cascading of Group Standards, Policies, Rules & Guidelines, withdrawal from Products etc, ensuring that communications are compliant with local regulations e.g., communications translated into all necessary languages, as necessary. Working with key stakeholders to support successful adoption / implementation of changes.
• Development, implementation, and maintenance of GUO Technical Excellence / Underwriting Governance Communications Asset creation:
  • Plan, edit, write, and manage engaging global internal Technical Underwriting communications and campaigns across a variety of communication platforms (intranet, email, Microsoft Teams, Town Halls, etc). to support the GUO Technical Underwriting Platform and successful deployment of changes to Business Underwriting Risk Appetite.
  • Develop / support global internal presentations, scripts, messages for senior leaders as required.
• Additional responsibilities:
  • Ensure the effective delivery of regular and ad hoc GUO reporting on Technical UW Platform communications delivery and communications KPI / Insights on communications sent (emails and Rules & Guidelines read and clicks to intranet site(s))
  • Act as a contact for AXA Group Communication, Brand & Sustainability function o Work closely with AXA Group CUO stakeholders’, and AXA Group Communication, Brand & Sustainability function to identify, plan and support internal communications.
  • Play a supporting role in the delivery of strategic projects and initiatives, as directed by the Head of Group CUO Transformation & Operations
  • Support the AXA Group Chief Underwriting Officer’s, Chief of staff with the following tasks when required:
    • Events organization (townhall, seminar)
    • Organise, co-ordinate and facilitate the GUO LT weekly meetings (including, Building the Agenda’s (asking GUO LT for Agenda items), ensuring pre-read material is circulated in advance and circulating minutes/actions)
    • Organise, co-ordinate and facilitate the GUO ExCom monthly committees (including, Building the Agenda’s (asking GUO LT for Agenda items), ensuring pre-read material is circulated in advance and circulating minutes/actions)
    • Build and send out the quarterly GUO Newsletter
    • Work with the Chief Underwriting Officer’s personal assistant to pro-actively prepare for meetings and speeches
  • Plus other ad hoc tasks as required.

Desired profile

Qualifications :

Competencies

·  Demonstrates the ability to drive change in a matrix & international environment
·  Has the ability to communicate technical guidance comprehensively, distilling key points and messages
·  Background in Underwriting / wordings preferable.
·  Can develop and maintain productive working relationships with internal and external stakeholders
·  Has the ability to provide guidance and seek input from others as needed to achieve the best result possible
·  Is capable of working and collaborating with a virtual team, across multiple diverse geographies and cultures
·  Has excellent verbal and written communication, collaboration and presentation skills
·  Knows how to use judgment to identify and solve day to day problems in straightforward situations
·  Demonstrates the ability to interrogate reports & surveys and identify trends & provide insights to leadership
·  Shows relevant experience of managing intranets (preferably SharePoint) and digital engagement tools (Microsoft 365 from Teams, Forms, etc.) from strategy and planning to publishing
·  Has knowledge of communications and business processes, preferably at AXA

Behaviours

·  Self aware
·  Collaborative
·  Builds trust
·  Good listening skills to build consensus
·  Comfortable with ambiguity
·  Strong relationship builder
·  Flexible & willing to say ‘I don’t know, let me find the answer’
·  Humble enough to listen to others who have the expertise and build relationships
·  Change agent
·  Culturally sensitive to difference
·  Patience & the ability to take time to learn

Languages

·  Fluent French
·  Fluent English
·  Spanish is a plus

Experience

·  Experience in helping establish & execute a strategy at regional/global level, preferably involving multiple organizations from different countries
·  Proven experience interacting with Senior leaders and evolving in matrixed environments
·  Proven business/comms & engagement experience (underwriting, comms,)
·  Proven experience in SharePoint sites management and communication framework implementation (5+ years)