Technology Insights Lead

Job description

Please note - This is a 6 month FTC vacancy

The primary purpose of this role is to support the operational efficiency of the Technology Division. This will be achieved by the creation and maintenance of Tech for Tech reporting associated with three broad areas that the Technology Operations team works on: Operational Performance, Workforce Management, Cost Optimisation. You will develop a deep understanding of these areas to enable you to enhance the insights required.

This role will also support with configuration changes in our portfolio management tooling. This role has a high focus on data integrity driving the divisions balanced scorecard, workforce data and financial planning, contributing to the overall efficiency and effectiveness of the Technology Operations team and the wider business goals of Sainsbury’s.

At Sainsbury’s Tech, we work in, empowered teams that contain the skills and support needed to deliver at pace. Our culture encourages teams to innovate, collaborate, learn and take ownership.

What I am accountable for 

• Reporting and Analysis: Creating and maintaining Tech for Tech reports to provide insights into technology performance and trends. 
• Tool Configuration: Configuring and updating portfolio management tooling to ensure it is driving value and meeting user needs.
• Collaboration: Collaborating with various departments to gather and compile necessary data for reporting and analysis.
• Process Improvement: Identifying and implementing improvements to reporting processes and tools.
• Data Integrity: Ensuring data integrity and accuracy in all reports and configurations.
• Communication: Communicating findings and insights to stakeholders in a clear and concise manner.
• Meetings and Discussions: Participating in regular meetings to discuss progress, challenges, and opportunities for improvement.
• Support and Training: Providing support and training to team members on the use of reporting tools and processes.
• Monitoring and Evaluation: Monitoring and evaluating the effectiveness of reporting tools and processes, making recommendations for enhancements as needed.
• Data Quality Feedback: Feeding back data quality issues to the process owners to ensure continuous improvement and accuracy.

What I need to know 

Essential

• Strong analytical skills with the ability to interpret complex data sets.
• Proficiency in data analysis and reporting tools such as MicroStrategy, Excel, Power BI, or similar.
• Experience with portfolio management tools and financial planning processes.
• Excellent communication skills, both written and verbal.
• Attention to detail and a commitment to data accuracy.
• Ability to work independently and as part of a team.

Desirable 

• Knowledge of Sainsbury’s technology systems and processes.
• Certification in data analysis 
• Familiarity with agile methodologies and practices.
• Previous experience in a technology or operations role.

What I need to show

Our Valued Behaviours are our common DNA that every colleague should live by and provide the benchmark for how we deliver our goals/individual contribution, and how we relate to other colleagues in the organisation.

• Own it
  • Deliver a wide range of tasks, and take ownership for solving problems that you identify
  • Actively share your thoughts and are prepared to challenge others in a positive way
  • Use business context and other information sources to make decisions 
  • Regularly review your goals with your line manager
• Make it better 
  • Open minded and try new ways of doing things, making things simpler where possible 
  • Adaptable and respond positively when circumstances change 
  • Show curiosity about the business beyond your immediate role
  • Seek feedback from those you work with and understand your strengths and development areas
  • Provide regular fair and accurate feedback to others 
• Be human 
  • Ask questions to understand where others are coming from. Show care and respect for how others are feeling and provide support to those around you
  • Listen and ask questions about the needs and motivations of others to build effective relationships
  • Regularly gather customer feedback and use this insight to continuously improve the customer experience

In some cases, this role may have line management accountability and when it does, in addition to role modelling the Valued Behaviours, all People Managers should be consistently driving all four Leadership Performance Expectations, all the time. The Leadership Performance Expectations are:

• Obsessed with the customer

You must:

• Use data and insight to understand customer needs and solve customer problems
• Use our Purpose to support decision making everyday
• Role model living our customer commitments and guide teams to do the same
• Obsessed with performance

You must:

• Know and be accountable for your part to play, delivering it brilliantly
• Align team goals and ruthlessly prioritise resources to deliver our Customer Commitments 
• Assign clear accountabilities, hold people accountable (in your team and out) and act on performance both good and bad
• Lead beyond boundaries

You must:

• Actively share and seek to understand the big picture, both internal and external
• Story tell our Next Level Sainsbury’s strategy to drive end-to-end thinking 
• Build productive partnership inside and outside our organisation
• Lead fearless teams

You must:

• Create the environment for diverse perspective and challenge, where we are always looking to raise the bar
• Grow everyone around you (up, down and across) through adult-to-adult feedback and coaching
• Know yourself (strengths, weaknesses and impact on others) and continuously develop 

Support we will provide

• Full system and process training for the role
• Wider Tech Ops and Portfolio team for direction and guidance
• Access to personal development tools e.g. Bitesize talks, online self-development tools, internal mentoring etc.